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Viewing DeviceHub logs in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

You can view DeviceHub logs from the past 24 hours if needed for troubleshooting.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

You can view DeviceHub logs from the past 24 hours if needed for troubleshooting.

  1. Open DeviceHub (Start > All Programs > DeviceHub > DeviceHub).
  2. Select the Logs tab.
  3. Your support agent will advise you if you need to copy the logs or open the logs folder.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: January 07, 2026