Creating a return label in PitneyShip Enterprise

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

In the shipment history, return labels are listed as a separate item from the original label. You can change the All Shipments filter to Return Label Shipments to view only your return labels.

Before you begin:

These procedures differ depending upon which version of PitneyShip Enterprise you have.

If your main screen looks like this, then you have the Office version of PitneyShip Enterprise.	If your main screen says New Shipment at the top and looks like this, then you have the Warehouse fulfillment version of PitneyShip Enterprise.

Office version of PitneyShip Enterprise

If you are using the Office version of PitneyShip Enterprise, follow these steps. If you are using the Warehouse fulfillment version of PitneyShip Enterprise, see the steps below.

• Printing a return label for USPS
• Printing both an outbound shipping label and a return label at the same time for FedEx, UPS, and DHL Express
• Printing only a return label for FedEx & UPS
• Printing only a return label for DHL Express
• Choosing a different return address

USPS

USPS return labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a USPS return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a USPS return label from a shipping label you just printed, or from the shipping History screen.

To create a USPS return label for a shipping label that you just printed:

1. In the confirmation of the label you just printed, select Create Return Label.
2. Create and print the label as usual.

To create a USPS return label from the History screen:

1. Select Shipping & Mailing > Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label.
4. Create and print the label as usual.

FedEx, UPS, and DHL Express

FedEx, UPS, and DHL Express labels do not expire, so they can be put into an outgoing package in case the recipient may want to return it. Note that FedEx One Rate services do not support return labels.

Printing both an outbound shipping label and a return label at the same time for FedEx, UPS, and DHL Express

In order for this option to be available, Always display return label options for these carriers must be enabled under Settings > Return Labels.

1. After selecting a service, select Include Return Label on the right side.
   
2. Enter a Description of Merchandise to be Returned.
3. Select the Service to be used for Return Label.
4. Print the label as usual. Both the outbound label and the return label will be printed.

Printing only a return label for FedEx or UPS

1. Select Shipping & Mailing > Create Shipping Label.
2. Select the sender address. This will be the To address on the return label.
3. Select the recipient address. This will be the From address on the return label.
4. Enter the package weight and dimensions.
5. On the services screen, select the UPS or FedEx service you wish to use.
6. Under Extra Services, select UPS Print Return Label or FedEx Print Return Label. You may need to click on Show More to see these services.
7. Enter a Description of Merchandise to be Returned.
8. Select Choose Service.
9. (Optional) In the Associated Tracking Number field, enter the tracking number of the original outgoing shipment.
10. Print the label as usual.

Printing only a return label for DHL Express

You must have a DHL Return account with DHL that is already set up in PitneyShip Enterprise for use with return labels only.

1. Select Shipping & Mailing > Create Shipping Label.
2. From the Filter By menu, select your DHL Return account.
   Important: You must already have a DHL Return account set up in PitneyShip Enterprise for use with DHL Express return labels only.
3. When the message This carrier account is for return labels only appears, select OK.
4. Select the sender address. This will be the To address on the return label.
5. Select the recipient address. This will be the From address on the return label.
6. Enter the package weight and dimensions.
7. Select Select Rates and Services and choose the desired service.
8. Enter the Shipment Contents.
9. Print the label as usual.

Printing a return label from the History screen

1. Select Shipping & Mailing > Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label.
4. Create and print the label as usual.

Choosing a different return address

If you have been given permission to do so, you can select a different return address for the return label. (This permission is under Settings > Roles > Sending > Alternate Return Address.)

When you select either a return label service or the Include Return Label option while creating an outbound label, a new Return Label Address menu will appear below the Sender Address. Use this menu to select the return address you wish to use. This will be the Ship To address on the return label.

Warehouse fulfillment version of PitneyShip Enterprise

If you are using the Warehouse fulfillment version of PitneyShip Enterprise, follow these steps. If you are using the Office version of PitneyShip Enterprise, see the steps above.

• Printing a return label for USPS
• Printing both an outbound shipping label and a return label at the same time for FedEx, UPS, and DHL Express
• Printing a return label only - FedEx & UPS

Printing a return label for USPS

USPS return labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If you need to send the recipient a USPS return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a USPS return label from the shipping History screen.

1. Select Shipping & Mailing > Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label. The New Shipment screen opens with the package information and service automatically filled in.
4. Print the label as usual. Only the return label will be printed.

Printing both an outbound shipping label and a return label at the same time - FedEx, UPS, and DHL Express

1. On the Order Details screen, select a service and enter the package details.
2. Select the Return tab on the right side.
   
3. Select Include Return Label.
   
4. Select the Service for Return Label.
   
5. (Optional) To add any extra services to the return label, select Add Return Extra Services.
6. (Optional) Enter a Returns Material Authorization Number.
7. (Optional) Select the Return Reason.
8. (Optional) Enter any Handling Notes.
9. To use a different return address than the default, select Use Alternative Return Address.
10. Print the label as usual. Both the outbound label and the return label will be printed.

Printing a return label only - FedEx and UPS

There are two ways to print a return label only for FedEx and UPS, from the history screen or from the New Shipment screen.

Printing a return label only from the History screen

1. Select Shipping & Mailing > Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label. The New Shipment screen opens with the package information and service automatically filled in.
4. Select the Return tab on the right side.
   
5. (Optional) If needed, enter a Returns Material Authorization Number, select a Return Reason, or enter Handling Notes.
6. Print the label as usual. Only the return label will be printed.

Printing a return label only from the New Shipment screen

1. On the Order Details screen, select the UPS or FedEx service you wish to use and entering the package details.
2. Select +Add Extra Services.
3. Select the return service:
   • For UPS, select UPS Print Return Label.
   • For FedEx, select FedEx Print Return Label.
4. (Optional) Enter a Returns Material Authorization Number.
5. Select Save.
6. (Optional) If you need to select a Return Reason, enter Handling Notes, or choose a different return address than the default, select the Return tab on the right side.
   
7. Print the label as usual. Only the return label will be printed.

Related topics

• Setting up a DHL Express Account
• Setting up return label options

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.