DM100i® Meter Support
P700, P705
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your print head.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
The "Low Battery" or "Battery Urgent" message occurs when the meter's internal battery is near the end of its life.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Learn how to install and set up your DM100i® (P700, P705), DM125™ (PR00, PR05), DM200L™ (P7L1, P7L5) and DM225™ (PRL1, PRL5) digital postage meter.
Sending E-Certified Mail on the DM100i-DM225
When you see an "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail.
Find the answers to frequently asked questions for the DM100i, DM125, DM200L and DM225.
Installation, Setting Up & Drivers
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Learn how to install and set up your DM100i® (P700, P705), DM125™ (PR00, PR05), DM200L™ (P7L1, P7L5) and DM225™ (PRL1, PRL5) digital postage meter.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Network & Connectivity
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Features & Settings
If your meter is connected with a SmartLink™ device or has built-in connectivity, you can receive automated emails when its ink level is low, its funds are low, or it experiences an error .
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your DM100i and DM200L.
Custom presets allow you to save your most frequently used classes and options on the DM100i, DM125, DM200L or DM225, so that you don't have to manually select them each time.
Learn how to set, change, or disable a lock code on the DM100i, DM125, DM200L, and DM225.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Printing
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your printhead.
Learn how to resolve error code 2494 on the DM100i, DM200L, DM125, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i, DM125, DM200L and DM225.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Mailing & Shipping
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the on the DM100i-DM225.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your DM100i and DM200L.
Learn how to send Certified Mail on the DM100i, DM125, DM200L and DM225.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM100i-DM225
Network & Connectivity
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Printing
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your printhead.
Learn how to resolve error code 2494 on the DM100i, DM200L, DM125, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i, DM125, DM200L and DM225.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Errors & Troubleshooting
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your printhead.
Learn how to resolve error code 2483 or the message Mail Piece Too Short on the DM100i, DM125, DM200L and DM225.
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Low Battery" or "Battery Urgent" message occurs when the meter's internal battery is near the end of its life.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
When you see an "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Learn how to resolve the "Low Sector" message on the DM100i, DM125, DM200L and DM225.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Maintenance
Follow the instructions to remove paper stuck in a 1E05, 1E08, 1E20, 1E30, 1E31, or J624 report printer and clear the paper jam.
Learn how to resolve error code 2483 or the message Mail Piece Too Short on the DM100i, DM125, DM200L and DM225.
Refilling Postage
Please chat with us to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and DM Infinity.
Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Refill the meter for a lower amount, or add funds to your postage account, to resolve error code 82 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and DM Infinity.
Learn how to resolve an overfilled mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, or SendPro P3000.
Learn how to update the postage by phone account on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
To print postage onto your mail piece, you must transfer postage funds from your Pitney Bowes account to your meter. The meter deducts the amount of your postage from the available funds on your meter. When your meter funds are low, you must add or refill more postage from your Pitney Bowes account.
Remove your funds from a DM100i, DM125, DM200L or DM225 meter and transfer the funds to the account or credit card that you originally used.
Rate Change
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the on the DM100i-DM225.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your DM100i and DM200L.
Custom presets allow you to save your most frequently used classes and options on the DM100i, DM125, DM200L or DM225, so that you don't have to manually select them each time.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM100i-DM225
To get the latest USPS rates, perform a rate update on the meter to ensure that you print accurate postage. Use these steps to update and then confirm your USPS rates on the DM100i (P700, P705), DM125 (PR00, PR05), DM200L (P7L1, P7L5), DM225 (PRL1, PRL5).
Learn how to update your meter's software for DM100i and DM200L.
Reporting, History & Accounting
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i, DM125, DM200L and DM225.
Product Orders & Returns
Learn how to resolve the message "out of service" on the DM100i, DM125, DM200L, and DM225.
Learn how to remove funds from a DM100i, DM125, DM220L, or DM225 with an "ink out" or "no ink tank detected" message.
Learn how to correctly deactivate, transfer funds, return the DM100i, DM125, DM200L, or DM225.
Remove your funds from a DM100i, DM125, DM200L or DM225 meter and transfer the funds to the account or credit card that you originally used.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview