Use Your Product
Use Your Product
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How to send international mail on the DM100i, DM125 and more
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How to adjust the print position on the DM100i, DM125 and more
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How to zero the scale on the DM100i, DM125 and more
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How to set up a PresortXtra letter preset on the DM100i, DM125, DM200L, and DM225
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How to seal an envelope without printing on the DM100i, DM125 and more
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How to delete a preset on the DM100i, DM125 and more
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How to download a postal inscription on the DM100i, DM200L, and more
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How to delete a preset on the DM100i, DM125 and more
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How to enter text on the DM100i, DM125 and more
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How to clear the batch counter on the DM100i, DM125 and more
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How to print a postal inscription on the DM100i, DM125 and more
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How to adjust the sleep mode activation timeout on the DM100i, DM125 and more
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How to change the language from Spanish to English on a DM100i, DM125 and more
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How to print a zero dollar stamp on the DM100i, DM125, and more
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How to set the High Value Warning on the DM100i, DM125 and more
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How to set a lock code on the DM100i, DM125 and more
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How to set the supervisor password on the DM100i, DM125 and more
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Error Code: 2493, How to resolve on the DM100i, DM125 and more
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How to display an account total on the DM100i, DM125 and more
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Entering a postage amount on the DM100i-DM475
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Changing your modem speed on the DM100i-DM225
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Updating your software and USPS rates for DM100i and DM200L (P700, P705, P7L1, P7L5)
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Updating your software and USPS rates for DM125 and DM225 (PR00, PR05, PRL1, PRL5)
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Printing only an ad (no postage or date)
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Installing the DM100i-DM225
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How to set up a PresortXtra letter preset on the DM100i, DM125, DM200L, and DM225
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Setting up a wireless (WiFi) connection with a SmartLink device on the mailstation series and DM100i-DM475
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Manage product email notifications
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Installing PC Meter Connect
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Setting up a wired network connection with SmartLink on the mailstation series, DM100i, DM200L and DM300C-DM475
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Setting up a wired connection using a USB Ethernet network adapter on the DM125 and DM225
31 items
Connect Your Product
Connect Your Product
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Changing your meter's dial-up number for analog connections
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SmartLink Connectivity Guide
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"Meter Not Detected" with PC Meter Connect
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Setting up a wireless (WiFi) connection with a SmartLink device on the mailstation series and DM100i-DM475
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Installing PC Meter Connect
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Setting up a wired network connection with SmartLink on the mailstation series, DM100i, DM200L and DM300C-DM475
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Setting up a wired connection using a USB Ethernet network adapter on the DM125 and DM225
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SmartLink connection issues
8 items
Videos
Videos
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How to adjust the print position on the DM100i, DM125 and more
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How to zero the scale on the DM100i, DM125 and more
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How to seal an envelope without printing on the DM100i, DM125 and more
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How to print a postal inscription on the DM100i, DM125 and more
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How to adjust the sleep mode activation timeout on the DM100i, DM125 and more
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How to change the language from Spanish to English on a DM100i, DM125 and more
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How to print a zero dollar stamp on the DM100i, DM125, and more
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How to set the High Value Warning on the DM100i, DM125 and more
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How to set a lock code on the DM100i, DM125 and more
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How to set the supervisor password on the DM100i, DM125 and more
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Installing the DM100i-DM225
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Setting up a wired connection using a USB Ethernet network adapter on the DM125 and DM225
12 items
Error Codes
Error Codes
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How to resolve no print head detected on the DM100i, DM125 and more
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Resolve errors requiring a reboot on the DM100i-DM225
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Resolve printing error codes and system messages
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Error codes you can resolve with a software update on the DM100i-DM225
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Error Code: 2445, how to resolve on the DM100i, DM125 and more
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Error Code: 2492, how to resolve on the DM100i, DM125 and more
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Resolve Error 248B on the DM100i, DM225, DM300C, SendPro 300, and more
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Error Code: 2482, how to resolve on the DM100i, DM125 and more
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Error Code: 13, how to resolve on the DM100i, DM125 and more
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Resolve Error 2494 on the DM100i, DM225, DM300C, SendPro 300 and more
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Error Code: 0815, how to resolve on the DM100i, DM125 and more
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Error Code: 248C, how to resolve on the DM100i, DM125 and more
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Error Code: 2481, how to resolve on the DM100i, DM125 and more
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"No print head detected"
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Printer Fault 2442 or 2443 on the DM100i-DM475 and SendPro 300
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Error Code: 2441, how to resolve on the DM100i, DM125 and more
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Error Code: 2495, how to resolve on the DM100i, DM125 and more
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Resolve scale not weighing or no scale line on the DM100i-DM225
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"Screen File Mismatch"
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Resolve Meter not authorized on the DM100i, DM125, DM200L, and DM225
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Resolve Error R0052 on the mailstation, DM100i, SendPro 300, and more
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Error Code: 2485, Resolve on the DM100i, DM125, and more
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Error Code: 081C, Resolve on the DM100i, DM125, and more
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Error code: 2015, Resolve on the DM100i, DM125, and more
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Error Code: 2484, Resolve on the DM100i, DM125, and more
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Resolve Error 2511 on the DM100i, DM125 and more
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Connection errors
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Resolve Error 010E on the DM100i, DM225, DM300C, DM400C and more
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Resolve "Account not found" on the DM100i, DM125, DM200L and DM225
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Resolve "Meter Data Incomplete for x Meter(s) Fix this" in Total Meter Reporting
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Resolve Error 220C on the DM100i, DM125, DM200L and DM225
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"Transaction log near full" or "Transaction log full" message in INVIEW accounting on the DM125 and DM225
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"Unsuccessful" message when setting up SmartLink on the mailstation series and DM100i - DM475
33 items
System Messages
System Messages
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How to resolve Waste Tank Full or Waste Tank Near Full messages on the DM100i, DM125 and more
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"No Ink Tank Detected" message on the DM100i-DM225
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"Manufacturing Mode" message
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Resolve "Accounting Period Ended", "Period Ended" or "Account Period Invalid" on DM125 and DM225 with Inview Accounting
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"Low Battery" or "URGENT" battery message
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"Rate Manager Not Initialized" message on the DM100i-DM225
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How to resolve "The reported weight is negative" message on the DM100i, DM125 and more
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Resolve Error 2483 "Mail Piece Too Short" on the DM100i, DM125, DM225, SendPro 300, and more
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"Low Sector" message
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"Low Ink" or "Ink Out"
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Resolve "Balance Too Low" or "Insufficient Funds" on the mailstation, DM100i-DM1100, Connect+ Series, SendPro P Series, and more
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"Waste Tank Full" or "Waste Tank Near Full" message
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Resolve out of service message on the DM100i, DM125 and more
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"No Carrier / Class Available" message on the DM100i-DM225
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Internet not detected when using PC Meter Connect with a proxy server
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Resolve One or more preset parameters are now invalid on the DM100i, DM125, and more
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"Meter Not Detected" with PC Meter Connect
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"Paper in Transport" on the DM100i, DM125, DM225, SendPro 300, and more
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"Waste Tank Full" or "Waste Tank Near Full"
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Resolve "Top Cover Open" on the DM100i, DM125, DM200L and DM225
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Resolve stuck on "Initializing" on the DM100i-DM225
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"Destination ABC" message on the DM100i-DM225
22 items
Troubleshooting
Troubleshooting
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Troubleshooting a wired connection with a USB Ethernet network adapter on the DM125 and DM225
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Resolve a frozen software download or rate update on the DM100i-DM225
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SmartLink connection issues
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Resolve an install loop on the DM100i, DM125, DM200L and DM225
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Resolve blinking lights on the DM100i, DM125, DM200L and DM225
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Broken green latch on the DM100i, DM125, DM200L and DM225
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No power or a blank screen
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Resolve skewed mail on the DM100i, DM125, DM225, SendPro 300, and more
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PC Meter Connect connection issues
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Scale not weighing correctly on the DM100i-DM225
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Resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225 and more
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Troubleshooting a dial-up phone connection on the DM100i-DM225
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Stuck in manual weight mode and price stuck on 0.00
13 items
