DM100i® Meter Support
P700, P705
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Product Orders & Returns
Top Articles
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your print head.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
The "Low Battery" or "Battery Urgent" message occurs when the meter's internal battery is near the end of its life.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Learn how to install and set up your DM100i® (P700, P705), DM125™ (PR00, PR05), DM200L™ (P7L1, P7L5) and DM225™ (PRL1, PRL5) digital postage meter.
Sending E-Certified Mail on the DM100i-DM225
When you see an "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail.
Find the answers to frequently asked questions for the DM100i, DM125, DM200L and DM225.
Installation, Setting Up & Drivers
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Features & Settings
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Mailing & Shipping
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM100i-DM225
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Errors & Troubleshooting
Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Refilling Postage
Please chat with us to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and DM Infinity.
Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Remove your funds from a DM100i, DM125, DM200L or DM225 meter and transfer the funds to the account or credit card that you originally used.
Rate Change
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM100i-DM225
To get the latest USPS rates, perform a rate update on the meter to ensure that you print accurate postage. Use these steps to update and then confirm your USPS rates on the DM100i (P700, P705), DM125 (PR00, PR05), DM200L (P7L1, P7L5), DM225 (PRL1, PRL5).
Learn how to update your meter's software for DM100i and DM200L.
Product Orders & Returns
Learn how to resolve the message "out of service" on the DM100i, DM125, DM200L, and DM225.
Learn how to remove funds from a DM100i, DM125, DM220L, or DM225 with an "ink out" or "no ink tank detected" message.
Learn how to correctly deactivate, transfer funds, return the DM100i, DM125, DM200L, or DM225.
Remove your funds from a DM100i, DM125, DM200L or DM225 meter and transfer the funds to the account or credit card that you originally used.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview