SendPro Mailstation Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Installation, Setting Up & Drivers
Follow these instructions if you are installing a SendPro Mailstation for the first time.
Learn about connections on the back of the SendPro Mailstation.
Network & Connectivity
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
A MAC address is a hardware identification number that uniquely identifies each device on a network. Your SendPro Mailstation uses separate MAC addresses for wired and wireless connections. Follow these steps to view the current MAC address of a connected device.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security.
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
Features & Settings
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security.
Set up a wired connection when your device is connected to your network with an Ethernet cable.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date up to seven days in advance..
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to change the security PIN.
Follow these steps to clear or reset the number of mailpieces sent on the SendPro Mailstation.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to create a security PIN.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to disable your security PIN.
Learn how to move your SendPro Mailstation.
When Cost Accounting is enabled, you must select an account before you print a stamp, whether it is the default or not. Setting a default account saves time.
Learn how to connect the scale on the SendPro Mailstation.
If you know the weight of your mailpiece and you don't have a scale, you can enter the weight manually on the SendPro Mailstation.
Learn how to use the scale on the SendPro Mailstation.
Learn how to zero the scale on the SendPro Mailstation.
Learn about connections on the back of the SendPro Mailstation.
Material specifications on the SendPro Mailstation.
Learn about the home screen on the SendPro Mailstation.
Learn how to identify parts of the SendPro Mailstation.
Printing
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date up to seven days in advance..
Follow these steps to print a date correction on your SendPro Mailstation.
Learn how to print postage on a letter on the SendPro Mailstation.
Learn how to print reports on the SendPro Mailstation.
Mailing & Shipping
You can view and change the payment method you use on your SendPro Mailstation in SendPro Online or PitneyShip.
Network & Connectivity
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
A MAC address is a hardware identification number that uniquely identifies each device on a network. Your SendPro Mailstation uses separate MAC addresses for wired and wireless connections. Follow these steps to view the current MAC address of a connected device.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security.
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
Printing
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date up to seven days in advance..
Follow these steps to print a date correction on your SendPro Mailstation.
Learn how to print postage on a letter on the SendPro Mailstation.
Learn how to print reports on the SendPro Mailstation.
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
Errors & Troubleshooting
If the screen is blank or black on the SendPro Mailstation, follow these steps to restore the screen.
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
If your SendPro Mailstation screen is blurry, faded, or has a halo, follow these steps.
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
If your SendPro Mailstation's power light is flashing blue while the Home screen is displayed, you may be able to resolve the issue by restarting your device.
The power button lamp will indicate what your device is doing. Most of these actions are normal for your device and require no action on your part.
If the power light on your SendPro Mailstation is flashing red, follow these steps to restart the device.
If the screen is flickering on the SendPro Mailstation, you may be able to resolve the issue by restarting your device.
If the screen freezes while you are using the device, follow these steps to restart your device.
If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
If the power light on your SendPro Mailstation is steady red, follow these steps to restart the device.
Follow these steps if your SendPro Mailstation is stuck on "Going to sleep" or the device is asleep but will not wake.
If your SendPro Mailstation displays the wrong weight when you place a letter, follow these steps to resolve the issue.
If your SendPro Mailstation displays the default weight of 1g when you place a heavier letter on the scale, follow these steps to resolve the issue.
If you see the message "Something went wrong" while installing the SendPro Mailstation, follow these steps.
If you see error code 4101, 4102, 4103, 4104, 4105, or 4106 on your SendPro Mailstation, follow these steps to check the ink cartridge.
If you see the "Printer temperature high" message on your SendPro® Mailstation, allow it to cool down for two hours.
If your SendPro Mailstation displays the message "Restart Device. We're having an issue with your printer. Unplug your device. (null : 0x0)," you may be able to resolve the issue by restarting your device.
If your SendPro Mailstation displays "No scale connected" when you place a letter on the scale, follow these steps to resolve the issue.
If your SendPro Mailstation displays "Reading" when you place a letter on the scale but does not display the weight, follow these steps to resolve the issue.
If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.
Maintenance
Material specifications on the SendPro Mailstation.
Learn about connections on the back of the SendPro Mailstation.
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
Refilling Postage
Cost Accounts help you keep track of your postage spend. You can create and assign cost accounts to all of your mailings and shipping labels.
Follow these steps to add postage to your SendPro Mailstation.
You can view and change the payment method you use on your SendPro Mailstation in SendPro Online or PitneyShip.
Use the Refill Receipt Preferences to enable receiving receipts by email on the SendPro Mailstation.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to create a security PIN.
Follow these steps to transfer funds from an older meter to your new SendPro Mailstation device.
Rate Change
The current Canada Post rates are always loaded on your SendPro Mailstation.
Reporting, History & Accounting
Cost Accounts help you keep track of your postage spend. You can create and assign cost accounts to all of your mailings and shipping labels.
Cost Accounts help you keep track of your postage spend. You can create and assign cost accounts to all of your mailings and shipping labels.
When Cost Accounting is enabled, you must select an account before you print a stamp, whether it is the default or not. Setting a default account saves time.
Follow these steps to add postage to your SendPro Mailstation.
Use the Refill Receipt Preferences to enable receiving receipts by email on the SendPro Mailstation.
A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when the device is powered up or when awakes. Follow these steps to create a security PIN.
Learn how to print reports on the SendPro Mailstation.
Follow these steps to transfer funds from an older meter to your new SendPro Mailstation device.
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview