An Admin must enable this setting:

1. Go to Settings > Cost Accounts
2. Click Settings
3. Click Use Cost Accounting
4. Click Show Cost Account Hierarchy
5. Click Require Cost Account Hierarchy
6. Click Update

Once enabled, selecting the full account path is required to complete:

• Shipping Labels
• Ship Requests
• Presets
• ERR (Electronic Return Receipt)
• Ship Orders
• Stamp Sheets, Rolls, or Envelopes

1. Go to any shipping workflow to see the Residential checkbox.
2. To update Address Validation settings, go to Settings > Admin Options > Address Verification.

1. Go to Shipping & Mailing History.
2. Click USPS Stamps.
3. Select Print Refund Form.

N/A

1. Go to Presets and choose to create or edit a Preset.
2. In the Sender section, you can:
   • Edit the current address and click Done.
   • Add a new address and click Done.
   • Select a different existing address.

N/A

1. Go to Automatic Import Settings
2. Enable PGP encryption
3. Download the Public PGP Key for encryption/decryption

1. Go to Carriers.
2. Click Export to download the file.

PGP encryption can be enabled for Automatic Imports to secure sensitive user and location data. You can configure encryption through your import settings using your public PGP key.

Note: Available for non-ALM customers only.

N/A

1. Go to the History screen.
2. Click Return Label for your shipment.

Note: Supports both single and multiple shipment returns.

1. Navigate to Shipping and Mailing.
2. Click on Shipping and Postage History.
3. Go to the History page → USPS Stamps to see all available data.

1. Go to your Address Book.
2. You can now Export your private contacts.

1. Under Subscription Role > Edit Subscription Role.
2. You can now add your Role Description.

1. Go to your Address Book.
2. Under the Contacts tab, in the Configure Automatic Import, you now have the option to Enable PGP Encryption.

• You will see the Print Return Label special service in the Rate Shop window for UPS multipiece shipments.
• For shipments originating from the US, the UPS Print Return Label only extra service checkbox has been disabled.
• The Include Return checkbox will appear for UPS multipiece shipments.

Admins or users with the correct role can enable the "Alternate Return Address" feature. To activate:

1. Go to Settings and click Roles.
2. Click Edit next to the role you want to modify.
3. Under the Sending tab, check the box to enable Alternate Return Address.

Tracking events are updated on the Shipments History page, with new events shown in the Status column based on polling frequency. For the first few weeks, we’ll check multiple times a week for updates, and then gradually reduce the polling frequency until 88 days. If we haven’t received confirmation by then, a “Polling Threshold Exceeded” event will be triggered.

If the cost exceeds the set budget, an error message will appear, and label printing will be blocked. Budgets are verified before shipment and reset based on your defined schedule (monthly, quarterly, or annually).

1. Go to My Settings > Carriers.
2. Click Add Carrier and select Add Apple Express Account.
3. Enter the details and click Save.
4. The option will be available for filtering on the Create Shipping Labels and Rate Shop screens.

• Create a shipping label with a shared preset.
• The logged-in user's default sender address is applied automatically.
• No manual address change needed—ensures consistency across locations.
• Admins can manage shared presets easily, including editing or deleting them.