1. Go to Settings > Payment Methods > History.
2. Click Invoice to download receipts in PDF format.

Receipts available for:

• UPS and FedEx PB Rates shipping labels
• UPS PB Rates scheduled pickups
• USPS Postage Refill transactions
• UPS and FedEx PB Rates short-pay or overpay transactions

• The alert shows on the PitneyShip Cube Dashboard with: “Update required. Learn more.”
• It appears when firmware is older than V01.30_PBS_062624.
• Once all Cubes are updated, the alert disappears.

1. Go to Shipping > Carrier Pickup.
2. View or cancel your scheduled pickups.
3. Pickup charges appear in Settings > Payment Methods > History, labeled Pickup.

Cancelled pickups are automatically refunded.

1. Shipping Label workflow
2. Enter a Carrier Account Number to bill the recipient
3. Fill in the Payer Postal Code when prompted

• UPS Ground Saver provides delivery speeds similar to UPS Ground, with an extra 1–2 days for low-priority shipments.
• Packages under 10 lbs fall into two weight categories: less than 1 lb or 1 lb or greater.
• Free declared value coverage up to $20 is included.
• Real-time photo confirmation is provided as proof of delivery.

1. Go to Shipping > International shipment
2. Click Edit Bill To when creating or editing a shipment
3. Review billing details in Shipping History

N/A

1. Go to Shipping & Mailing.
2. Select History.
3. Open the Postage tab.
4. In the Action column, click the Invoice icon next to a successful refill to download the PDF.

• While creating a shipment, choose Save Preset.
• Your shipment details will remain intact, so you can continue processing without interruption.

1. Click your name in the top corner.
2. Click Profile to see your Subscription ID.

• Go to Create Shipping Label
• Choose a FedEx service
• Open the Rate Shop screen to view Extra Hours options

• Go to Create Shipping Label, Ship Request, or Create Presets
• Or use Import CSV, Address Book, or Bulk Print/Edit to select U.S. territories as ship-to or ship-from locations

• In Print Options, select Pitney Bowes Printer and Scale
• For Windows: Set print size to 4" x 6.75"
• For Mac: No changes needed

1. Go to Create Shipping Label
2. Complete the Sender, Recipient, Packaging, and Rates and Services sections
3. For international shipments, complete the International Shipment Details section
4. Click Edit Bill To under Accounting and Reference
5. Select your billing party for Shipping Cost and (for international shipments) Duties and Taxes
6. Enter account details if using Recipient or Third Party billing
7. Click OK to save

1. Go to Create Shipping Label
2. Enter your shipment details as usual
3. On the label preview screen, click the Test Print button to print a sample
4. Confirm formatting before printing the actual label

1. Go to Settings.
2. Select Carriers.
3. Begin carrier setup.
4. If eligible, your UPS account is automatically configured.

1. Warnings appear when special characters are detected.
2. A lockout message is triggered after several failed attempts.

1. Entering an incorrect address multiple times triggers a lockout.
2. The message shown is: "Unable to authenticate FedEx account due to the incorrect address. Your account is locked for 24 hours due to exceeding maximum attempts. Please try again later."

1. During FedEx authentication, if your account details don’t match, an Edit icon appears.

2. Click to update your address, name, company, email, or phone number.

3. Save your changes to complete authentication.

• Go to the History screen.
• Click the Export button.
• Select Domestic or International to filter your export.

1. Go to Settings > Carriers in your account.
2. Click Authenticate next to your FedEx account.
3. Choose your authentication method and click Next.
4. Complete the authentication within 30 minutes.

1. Go to Shipping & Mailing > Drop-Off Locations.
2. Select FedEx as the carrier.
3. Enter the ZIP Code.
4. Choose your Search Radius.
5. Click Search to see a list of available drop-off locations.

1. When creating an international shipping label, click Add Customs.
2. Enter the applicable tax information: VAT, GST, and EIN.
3. Click Save & Close to apply the details.

This update applies to the following areas:

• Shipping Workflows: Create Shipping Label, Create Ship Request, Create Presets.
• Order Processing: Ship Orders (including Import CSV, Address Book), Single/Bulk Edit, and Single/Bulk Print.
• ERR Processes: Certified Email, Ship Request, and Import.

1. When creating an international shipping label, go to International Shipment Details.
2. Click Add First Item, fill in the total item value, and click Save.
3. Add customs details, select the AES Exemption, and click Save & Close.

This validation applies to all carriers and international shipments, helping you avoid errors with line-item values over $2,500.

• Go to Shipping
• Click Carrier Options
• Select Find Drop-Off Locations

• Place your package on a connected digital scale
• Create a shipping label to capture the weight

• Attempt to process a payment
• Follow prompts if an error occurs

• Click Support in the top navigation
• Select Product Update Hub

• Go to Shipping and Mailing
• Click Stamp Rolls
• Select Print Options

1. Go to any shipping workflow to see the Residential checkbox.
2. To update Address Validation settings, go to Settings > Admin Options > Address Verification.

1. Click Get Started on your Cube setup screen.
2. Enter your email address.
3. Check your inbox for a code and enter it on screen.
4. If needed, click Resend Email.
5. Finish setting up your account.

N/A

1. Go to Presets and choose to create or edit a Preset.
2. In the Sender section, you can:
   • Edit the current address and click Done.
   • Add a new address and click Done.
   • Select a different existing address.

1. Go to Shipping & Mailing History.
2. Click USPS Stamps.
3. Select Print Refund Form.

1. Go to Carriers.
2. Click Export to download the file.

1. Go to the History screen.
2. Click Return Label for your shipment.

Note: Supports both single and multiple shipment returns.

N/A

1. Go to the Payment Methods screen.
2. Click on the Preferences tab to edit your settings.
3. In the Preferences tab, you can manage your Primary/Backup USPS Postage Balance and Subscriptions.

1. On the Shipping Labels page, you'll receive a notification about the upcoming trial expiration.
2. Follow the reminder to add payment details.

1. On the Carriers page, activate the FedEx Single Payer Modal pop-up.

1. On the Payment Methods screen, the link text is now Set up Payment Method.
2. A Payment Disclosure is shown in the Add Credit Card pop-up.

1. Open the Check Rates and Services screen.
2. Find the Show More button on the left-hand side of the page.

• Under the Shipping & Mailing tab, select Schedule Carrier Pickup.
• Choose the required pickup carrier from the dropdown.

Once logged in, you can add funds seamlessly without the need for additional authentication, streamlining the process and saving time.

You can now activate DeviceHub using certificate-based activation in Safari on macOS. This eliminates the need for subscription-based settings in the 360 Admin Console. After updating to the latest version, you'll see a “Certificate-based activation is required” message on the 'My Devices' screen, where you can follow the easy prompts to activate.