Troubleshooting signing in to the Your Account portal

The email and password do not match

1. Verify the email and password are entered correctly. 
   • Tip: Confirm you are using the correct login email and check for typos. 
   • Tip: Passwords are case-sensitive; check caps lock is not enabled. 
2. If you are still not able to sign in, use the Forgot your password link on the sign-in page to reset your password, see: Resetting or Updating Your Online Password. 

You have not completed your account registration

1. Select  Resend Email in the error message to retrigger the authentication email. 
2. Validate the email address by selecting the link from the authentication email that was sent.
   •  Check your junk or spam folder if the email is not received.
3. If the authentication email does not arrive, please chat with us.