Policies & Procedures | UK

Policies & Procedures


All prices are Net prices (excluding VAT). Additional costs, such as delivery costs, will be mentioned separately on the Webstore. VAT inclusive pricing will be available at point of purchase and within order confirmation.

Delivery Information

Delivery is free of charge online for orders over £50 (ex VAT). Delivery is chargeable at £4.95 on orders under £50 (ex VAT), online only. Subject to stock availability, Printer & General Office Supplies orders placed before 4pm will be delivered next working day.

For Pitney Bowes Franking supplies, 5 working day must be allowed for the delivery of goods unless an alternative delivery method has been agreed, such as priority shipping. Courier delivery times apply to all orders, 9am and 6pm Monday to Friday. Please note - no deliveries will be made on UK Bank Holidays. Pitney Bowes requires a signature on the receipt of any goods.


Cancellations cannot be processed through the Webstore. To process an order cancellation please contact our aftersales care team for further assistance - aftersales@pb.com.

Delivery Issues

On receipt of any unusable goods, i.e. damaged, incorrect or missing. Contact the aftersales care team for further assistance - aftersales@pb.com.


Returns Policy

The returns of unwanted or faulty items will be accepted within 28 days of order date. The goods must be unused, complete, in resalable condition and in their original and unmarked packaging (not resealed with tape). Once the goods have been received back into our warehouse and their condition checked, you will receive a full credit for these items. If they are not in a suitable condition, we reserve the right to charge a restocking fee. Certain goods are excluded from our standard returns policy such as food and drink items (which cannot be returned due to Health and Safety Regulations), laptops, software, special order items and some business machines unless damaged or faulty. Please be aware that any delivery costs would not be refundable.

Returns Procedure

To return goods please call our aftersales care team; aftersales@pb.com, where they will provide full instructions on what is needed. It is the customer's responsibility to ensure the goods reach us safely and at their cost. We recommend for higher value items to use a track and trace option (special delivery or recorded). Once the goods are returned and are undamaged, a credit will be released to the customer.