Top 10 Takeaways from the Pitney Bowes User Conference
Top takeaways from the User Conference
We recently hosted our inaugural Pitney Bowes User Conference in New York City, a day full of insight, innovation, and collaboration. Clients from every corner of industry joined us, from universities and government agencies to hospitals, financial institutions, and enterprise mail centers. Together, we explored the evolving challenges of modern shipping and receiving, shared success stories, and discussed what’s next for the future of connected operations. Here are the top 10 takeaways from the day.
1. Client feedback is shaping the future of shipping.
The best innovations come from the people using the platform every day. Pitney Bowes is turning user insights into new “micromoments” of efficiency that simplify shipping and receiving operations.
2. Every delivery matters.
Whether it’s a patient’s medication, a student’s acceptance letter, or a customer’s return, every delivery carries more than a package - it carries trust. Technology is the common thread ensuring these important deliveries happen right, every time.
3. Efficiency starts with user experience.
The tools employees use daily shape productivity and morale. A seamless, intuitive interface empowers teams to move faster, make fewer mistakes, and deliver better service -- proving that user experience is a business advantage.
4. Security is mission-critical for packages, assets, and data.
Every shipment, every asset, and every piece of related data is vital to your operation. Protecting all keeps your business running smoothly, and your recipients’ trust intact. With certifications like SOC, ISO, and FedRAMP, Pitney Bowes 360 platform offers unmatched security and compliance.
5. Visibility is the new currency.
True visibility means seeing every shipment - across every department, location, and carrier - and understanding where every dollar goes. With tools like PitneyAnalytics, complete insight leads to measurable savings, new business rules, and smarter decisions.
6. Technology drives better recipient experiences.
The right technology makes every interaction smoother, whether you’re receiving a critical shipment or tracking an internal delivery. From checkpoint to checkpoint tracking with inbound tracking software to self-service package pick up with Smart Lockers, it’s about creating convenience and confidence at every step.
7. Hold carriers accountable.
Don’t just accept carrier performance, measure it. Clients are using analytics to identify exceptions, validate refunds, and ensure service agreements deliver what they promise. They’re getting more out of their carrier relationships thanks to the 360° visibility Pitney Bowes provides.
8. Seamless expansion is possible.
Platforms with a cloud-based infrastructure and modular design make scaling easier than ever. Whether it’s opening new locations or integrating new systems, Pitney Bowes 360 platform can seamlessly grow with your business without disruption.
9. Proof of delivery matters more than ever.
“Your package has shipped or is delivered” isn’t enough. Recipients expect photos, timestamps, and proof of delivery right at their fingertips and tools like PitneyTrack® deliver that and more. Verified delivery also reduces risk, ensures accountability, and gives organizations confidence in every handoff.
10. Always have a pivot plan.
Business continuity is the ultimate form of cost savings. From carrier disruptions to natural disasters, which cost businesses an estimated $9 trillion annually, it’s clear that traditional continuity strategies no longer cut it. Stockpiling redundant equipment that sits idle isn’t efficiency; it’s overhead. The new model is agility, leveraging automation, offsite capabilities, and flexible partnerships that keep operations moving when the unexpected happens.