Docutech is a 28-year-old company with facilities in Idaho Falls, ID, and Tempe, AZ. They provide document-related technologies to mortgage, home equity, and other consumer lending organizations. Their services range from digital document generation to eSignature capabilities and print fulfillment of loan documents, all complying with loan packaging laws across all 50 U.S. states.
Docutech specializes in digital loan documentation. Most borrowers receive electronic files that they eSign, but some still receive paper. “There are folks who want hard copies of mortgage documents, to review and scribble on before they sign,” says Angelo Messina, Director of Fulfillment Operations. Hard copies also go out if consumers fail to eSign documentation in a certain timeframe.
The company’s Tempe facility mails around 6,000 envelopes a day containing documents from a single page to more than a hundred. Several years ago, Docutech was paying full USPS® rates for these mailings. It began looking for a provider that could help reduce its postage costs.
Same-day delivery to the post office, every Monday through Saturday, was a non-negotiable need. “Mortgage industry regulations require that documents get printed, inserted and postmarked within 72 hours of completion of the loan application,” Messina says “Our service-level agreements [SLAs] with our customers mandate same-day turnaround on our entire process.”
"I’ve worked with Pitney Bowes for years, and they have never failed to provide excellent service. They are always looking for ways to help customers get mail through the system faster."
Decision-makers briefly considered a presorter that did not provide same-day turnaround on Saturdays. Then they discovered Pitney Bowes Presort Services could meet all their needs.
Today, all Docutech has to do is print the documents and stuff the envelopes. Pitney Bowes picks up the mail and commingles it with mailings from other Pitney Bowes customers to help Docutech achieve the best available postage rates.
During the sorting process, the Pitney Bowes Move Update service confirms the accuracy of every address, correcting any errors. This results in fewer undeliverable pieces. “Consistency is my friend,” Messina says.