In the News


Q3 2023

CNBC | Pitney Bowes EVP on how a UPS strike would disrupt the economy

Gregg Zegras, Executive Vice President and Global E-Commerce President at Pitney Bowes, discusses the impending UPS strike, the state of delivery, and current labor conditions.

Dallas Morning News | U.S. economy waits in limbo as UPS workers threaten to walk out over contract talks

Data from the Pitney Bowes Parcel Shipping Index and commentary from Gregg Zegras, President of Global Ecommerce, are featured in an extensive report about the looming UPS strike.

USA Today | UPS on strike: How will Amazon deliveries be affected if UPS Teamsters union halts work?

Amazon has “a lot more ability to move orders in and around their network,” said Gregg Zegras, executive vice president of Pitney Bowes. “That said, they rely pretty heavily on a combination of the USPS and UPS.” That could affect delivery times for Amazon shoppers in rural areas, who are more likely to have their packages delivered via UPS or the postal service.

The Hill | UPS strike would trigger pandemic-era supply chain issues, expert says

UPS has become an even bigger part of the U.S. economy. UPS says it delivered 24.3 million packages daily in 2022, totaling 6.2 billion packages by year’s end. That’s about a quarter of all U.S. parcel volume, according to the global shipping and logistics firm Pitney Bowes.

CXO Today | AI: Celebrating the Minds Behind the Machine on AI Appreciation Day!

In essence, AI has become an integral part of our work at Pitney Bowes, solving macroeconomic challenges, leading to AI-driven shipping and mailing. It has fundamentally transformed the way we operate and has become a driving force behind our success.

BW Businessworld | AI Appreciation Day Special: Unleashing The Power Of AI In Business

Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation said, “By harnessing the power of AI, we have optimized our route planning, reduced delivery time, and enhanced the overall efficiency of our shipping processes.”

Seeking Alpha | Pitney Bowes: Hold, Better Days Are Approaching

The company is aligning itself to long-term prosperity, as exhibited by its parcel point smart locker solutions expansion. Further, its contract with the US Navy will be a significant growth catalyst.

Diversity MBA Media | Pitney Bowes Selected to Diversity MBA's "50 Out Front: Best Places to Work for Women and Diverse Managers 

Pitney Bowes has been named a Best Place to Work for Women and Diverse Managers by Diversity MBA. This recognition highlights the work we continue to do to intentionally seek and include diverse talent at all levels of the organization.

Vox | 340,000 UPS workers could go on strike July 31. Here’s what it means

Gregg Zegras, EVP and President Global Ecommerce is quoted in this story about UPS potential strike. Pitney Bowes is also credited for a data point from our Shipping Index about UPS’s share of US parcel volumes.

NPR | How a UPS strike could disrupt deliveries and roil the package delivery business

In 2021, UPS had 37% of the parcel delivery market by revenue, followed by FedEx at 33%, the U.S. Postal Service at 17% and Amazon Logistics at 12%, according to data from the Pitney Bowes Parcel Shipping Index.

ZDNet | Generative AI may help make 'low-code' more 'no-code' - but with important caveats

James Fairweather, Chief Innovation Officer, discusses the role of generative AI in software development in this ZDNet article by contributor writer Joe McKendrick.

The New York Times | UPS Workers Authorize Teamsters Union to Call Strike

The Pitney Bowes Parcel Shipping Index is cited in coverage of potential UPS strike.

The New York Times | Looming UPS Strike Spurs Some Companies to Rethink Supply Chains

UPS handles about a fourth of packages shipped each day in the United States, according to the Pitney Bowes Parcel Shipping Index, many of them for small businesses like Ms. Keeler’s company, Rancho Azul y Oro.

Forbes | UPS Workers Could Go On Strike As Teamsters Say Negotiations Broke Down

24%. That’s UPS’ market share in the U.S. parcel shipping market as of 2022 based on parcel volume, according to the Pitney Bowes Parcel Shipping Index.

Q2 2023

Bill Hughes to step down as Pitney Bowes CCO

The industry veteran will be replaced by Kathy Raymond, VP of internal and employee communications.

Great Place to Work Institute | Pitney Bowes named India’s Top 8 Best Companies 

Pitney Bowes has been named one of India’s Top 8 Best Companies to
Work for in 2023 in the Mid-size Workplaces category by the Great Place to Work® Institute (India).  We were also honored with the coveted Laureate
Award on the commendable feat of being named one of India’s Best Workplaces for 10 years. What made this occasion even more special is that we were one of only two organizations to receive the award.

PC Magazine | Pitney Bowes PitneyShip Cube Review 

“The case for picking the PitneyShip Cube is simple. If you need a printer for 4-by-6-inch shipping labels, can benefit from an online app like PitneyShip, and also want to print stamps, the PitneyShip Cube is an obvious choice.” 

Supply Chain Dive | Deliveries keep getting faster. Will it last?

Pitney Bowes VP of Go-to-Market Enablement and Experience, Vijay Ramachandran is quoted throughout the article on regional delivery models, demand planning, and shifts in pre- and post-pandemic consumer preferences. Data from BOXpoll and The Pitney Bowes Order Experience Index are also mentioned, as the story highlights the accuracy vs. speed data point.

Modern Materials Handling | Sortation and robotics layout at Pitney Bowes

Pitney Bowes’ newest facility in Lockport, Ill., is an example of a high-throughput Tier 1 facility, designed to sort up to 24,000 parcels per hour. As with the other DCs in the network, this one relies on a core set of technologies that is replicated in buildings across the network.  

Modern Materials Handling | Pitney Bowes Delivers for USPS

Pitney Bowes is featured in this month’s issue of Modern Materials Handling. This eight-page cover story highlights PB’s transformation and growth in the global ecommerce space, our Collaborative Innovation Program, partnership with the USPS, and photography from an on-site photoshoot in our new Chicago facility. 

AP | UPS strike looms in a world grown reliant on everything delivered everywhere all the time 

The 24 million packages UPS ships on an average day amounts to about a quarter of all U.S. parcel volume, according to the global shipping and logistics firm Pitney Bowes, or as UPS puts it, the equivalent of about 6% of nation’s gross domestic product., AU | Improving patient experiences with digital access solutions 

Byline article by Venkat Rao, Vice President and Country Head – ANZ, India & ASEAN on how digital workplace access management systems can support the delivery of patient experiences. 

Forbes | The Last Mile Is The Overlooked Supply Chain Bottleneck

In the U.S., for example, the volume of shipped parcels under 70 pounds jumped 37% from 2019 to hit 20 billion in 2020, according to the Pitney Bowes Parcel Shipping Index.

USA Today | Climate change calls for cuts in carbon emissions. These US companies are leading the way.

Pitney Bowes is recognized by USA Today in their America's Climate Leaders list.

TIME | 6 Rules for a Successful Internship in an Uncertain Moment

Pitney Bowes Chief Human Resources Officer, Andy Gold, was quoted in TIME magazine this week elaborating on the value of networking for a successful internship.

VAR India | Indian tech industry positioned as a global leader in the outsourcing landscape

Pankaj Sachdeva Vice President, Data Science & Analytics and Managing Director, India Innovation, was quoted in VAR India for National Technology Day alongside leaders from Google, Acer, Dell and Sterlite Technologies.

Express Computer, India | AI & Robotics are automating many large scale and complicated operations at e-commerce warehouses, logistics hubs, fulfillment centers: Venkat Rao, Pitney Bowes

Venkat Rao, Vice President & Country Head, Sending Technology Solutions, ANZ, India & ASEAN, shared his perspectives on how the incorporation of artificial intelligence and robotics is allowing warehousing firms to become agile and market-oriented and the role of smart technologies in embracing greener and sustainable logistics ecosystems.

Everything is Logistics - Podcast | How Pitney Bowes Refines Their E-Commerce Operations with Stephanie Cannon

In this episode of Everything is Logistics, host Blythe Brumleve interviews Stephanie Cannon, SVP at Pitney Bowes, about her background in logistics and how she fell in love with the industry.

Entrepreneur | Amazon Just Introduced a Major Overhaul That Will Make You Even 'More Likely to Buy' — But Your Search Results May Look Different

U.S. parcel shipping reached a record high of 21.5 billion in 2021, according to a Pitney Bowes report; that same year, CNBC reported that Amazon was on track to become the largest U.S. delivery service by 2022.

WSJ | Hedge Fund Hestia Seeks Leadership Overhaul at Pitney Bowes

Hestia Capital Management LLC is calling for shipping-services company Pitney Bowes Inc. to replace its longtime chief executive and reset the company’s finances before reviewing strategic alternatives for its e-commerce business.

Business Standard, India | India team showed resilience, agility during pandemic: Pitney Bowes CEO

Marc Lautenbach, President and CEO, sat down with Business Standard, one of India’s top business publications, to discuss latest trends, technologies and strategies that businesses could adopt to succeed in this fast-paced and competitive market.

Monitor Daily | Doing the Work – DE&I: It All Starts with Leadership

Diversity, equity and inclusion efforts in the equipment finance industry have grown recently. Christopher Johnson, senior vice president and president of financial services at Pitney Bowes, and Michael Baez, vice president for professional services and customer strategy at Leasepath, spoke with Monitor about the importance of leadership in advancing these efforts.

Freight Waves | Daily Infographic: US annual parcel shipping volumes to grow 5% through 2028 Multichannel Merchant | Parcel Volume in U.S. Hits Projection a Year Ahead

FedEx saw the biggest U.S. parcel volume falloff in 2022, according to Pitney Bowes’ annual index, and while overall domestic volume last year was down by 2.2%, the pandemic bump in ecommerce helped it outpace the 2019 projection by hitting the target a year ahead of schedule.

Q1 2023

Financial Times | How in-house training prepares staff to step up

Andy Gold, CHRO, shares insights around how learning and development programs help build a more inclusive workforce. “We see it as a differentiator,” Gold says. “That hourly workforce base tends to be one of the most diverse groups . . . If you’re trying to build an inclusive organisation that develops diverse viewpoints, we’ve got people right here who are willing and able to learn, and they stay.”

Techcrunch | Plus One raises $50M for its parcel robotics vision systems

“Our partnership with an automation leader, like Plus One, reinforces our goals to drive profitability and sustainability of our physical operations,” Pitney Bowes SVP Stephanie Cannon says in a release. “The continued increase in demand we’ve seen in the ecommerce space makes modernizing the way we approach ecommerce logistics imperative.”

eCom Logistics Podcast | How to Lead Innovation Initiatives, Collaborative Partnerships and Workforce Development in Supply Chain

As part of a series on “Women in Supply Chain and Ecommerce” produced by the eCom Logistics Podcast and industry consultant Fulfillment IQ, Stephanie Cannon, SVP of Operations Excellence and Collaborative Innovation, discussed her career path, PB’s automation and robotics journey and what sets our strategic innovation partnerships apart from our logistics competitors. The series is in honor of Women’s History Month and International Women’s Day.

TechGig | Learn and Adopt are the 2 biggest skills of developers: James Fairweather, Executive VP & Chief Innovation Officer, Pitney Bowes

In an exclusive interaction with TechGig, one India’s largest and fastest growing developer communities, James Fairweather, EVP and Chief Innovation Officer, talks about the requirements to upskill and reskill with the latest technologies in the workplace.

WSJ | Uncertain Economy Spurs Growth in AI-Powered Office Automations

James Fairweather, Chief Innovation Officer, contributed significantly to this WSJ article on AI-Powered automation, positioning Pitney Bowes with technology and problem solving at its core.

Forbes | Handling Jobs That May Not Be Suitable For 100% Remote

Marc B. Lautenbach, President and Chief Executive Officer, contributed to a story about remote working in Forbes. He adds “There are orthodoxies out there that you can't drive culture in a remote way, or, that you can't onboard people, expect productivity or drive innovation remotely. We're not finding that to be true.”

Axios | USPS stamp prices increase starting Sunday

Jason Dies, an executive vice president at Pitney Bowes, said costs are also increasing for other carriers and that the increases will impact consumers if businesses don’t change their current shipping processes. “Consumers are going to see higher shipping costs or slower delivery options with businesses looking to cut costs trying to maintain free shipping,” Dies told Axios.

Sourcing Journal | Chain Reaction: Pitney Bowes’ Vijay Ramachandran on Improving Logistics and Meeting Sustainability Goals

Vijay Ramachandran, VP, go-to-market (GTM) enablement and experience at Pitney Bowes, discusses how the company is helping its retail partners improve sustainability and rethink return strategies.

Small Business Currents | Despite Talk of Recession, You Can Still Bet on Small Businesses

Christopher Johnson, SVP and President, Global Financial Services, discusses the current SMB market, why SMBs are still a smart investment and Pitney Bowes’ renewed commitment to Main Street through the Pitney Bowes Bank.

Digital Commerce 360 | Holiday returns decline as retailers raise fees

Online returns cost retailers an average 21% of order value, according to a survey of more than 150 digital and omnichannel brands conducted by Cipher Research on behalf of Pitney Bowes, a shipping and mailing company. In that same survey, 70% of retailers said they are actively trying to lower the cost of returns by addressing transportation and/or processing costs.

IDA Design Awards | PitneyShip Cube honored with 2022 International Design Award

The PitneyShip Cube solution has received the highest level (Gold) 2022 International Design Award in the Product Design category, specifically Office Equipment.

Parcel and Postal Technology International | Pitney Bowes launches SendPro MailCenter system

Global shipping and mailing specialist Pitney Bowes has launched the SendPro MailCenter system, the latest evolution of its SendPro digitally connected sending technology portfolio.

My TechDecisions | Five Ways to Embed Data Science into the Logistics Industry

A byline article by James Fairweather, EVP and Chief Innovation Officer, on ways to embed data science in product and service development, was published this week in My TechDecisions. My TechDecisions is an online technology trade publication focusing on the IT concerns of technology decision makers.

CFO Dive | Financial services, Black America and the evolution of DEI

Despite the rise of corporate diversity initiatives, Christopher Johnson, Senior Vice President and President Global Financial Services, writes systemic hurdles still keep many minorities from working in finance.

American Diversity Report | [Podcast] DEI Financing and Lending

Hear Christopher Johnson, Senior Vice President and President Global Financial Services, discuss the important trends he sees in the small business lending space, particularly for diverse people.

The New Warehouse | [Podcast] 360: Logistics Innovation with Pitney Bowes

Live from Manifest 2023 in the Pitney Bowes booth, The New Warehouse podcast interviews Stephanie Cannon, Senior Vice President of Operations Excellence and Collaborative Innovation at Pitney Bowes. Stephanie discusses Robots as a Service (RaaS), autonomous transportation, and the collaborative innovation program with robotics companies like Plus One Robotics and Ambi Robotics.

Business Insider | New data shows who's winning and losing as companies like UPS, FedEx, and Amazon battle for fewer e-commerce packages

After years of more packages than they could handle, firms are fighting to keep their networks full. New data from Pitney Bowes shows Amazon was the only major carrier that didn’t see a drop in 2022.

Supply Chain Dive | FedEx slumps, Amazon slows and more takeaways from a top shipping index

New U.S. parcel delivery data from Pitney Bowes outlines the extent of top carriers’ volume declines, and what lies ahead for the sector.

Freight Waves | Study: US annual parcel shipping volumes to grow 5% through 2028

U.S. parcel shipping activity is expected to grow 5% per year over the next five years, continuing what is expected to be an increase over pre-pandemic volume projections despite a slowdown in 2022, according to an annual parcel shipping index published Tuesday by global shipping and mailing company Pitney Bowes Inc.

Express Computer, India | We have made early prototypes with ChatGPT and the results are promising

James Fairweather, Chief Innovation Officer, in an exclusive interview shares how the culture of innovation has propelled the organization to adopt to latest technologies like AI and Data Science to address current business demands and challenges.

IT Brief, Asia | Pitney Bowes unveils a cloud workplace management solution

Pitney Bowes, a global shipping and mailing company that provides technology, logistics, and financial services, has announced the launch of its new proprietary Smart Access Management (SAM) software solution. Launching first in Australia, New Zealand, and the United Kingdom, SAM will be rolled out globally later in the year. SAM enables organizations to create a welcoming, secure, and compliant environment for visitors, contractors, and staff.

Annual Report Cover Image

Pitney Bowes 2022 Annual Report

Pitney Bowes, a global shipping and mailing company, provides technology, logistics and financial services to help clients reduce the complexities of sending parcels and mail.

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eSeller365 | 2023 Ecommerce Predictions – 33 Industry Experts Predict Your Biggest Opportunities For The New Year

Gregg Zegras, EVP and President, Global Ecommerce, was quoted alongside 33 ecommerce experts on 2023 predictions. He shared data from BOXpoll on the importance of a tailored delivery experience and opportunities for ecommerce sellers to sell where customers will be looking: social media, marketplaces, and their own websites.

Forbes | Autonomous Vehicles Reality Check Part 3: Robots Moving Freight

This year Gatik announced Georgia-Pacific, KBX and Pitney-Bowes as new customers in the Texas market and began fully driverless deliveries with Loblaw, Canada’s largest retailer, with whom they have been operating since 2020 in Ontario.

The Sunday Times | Rivals race to stamp on Royal Mail as strikes take a toll

Georges Berzgal, senior vice-president of international ecommerce at US delivery firm Pitney Bowes, said the market for drivers was competitive. “We’ve had to increase our rates to attract and, as important, keep our staff”.

Dallas Morning News | The battle of humans vs. robots reaches a ‘turning point’

In March, mailing giant Pitney Bowes inked a $23 million deal with Ambi Robotics to use the company’s picking-and-sorting robots to help sort packages of various shapes, sizes and packaging materials.

Logistics Management | 2022 in Review: Who’s most responsive to change?

There were 159 billion parcels shipped worldwide in 2021, according to Pitney Bowes. The figure more than tripled in the past seven years, with the U.S. remaining the largest by parcel spend ($188 billion of $491 billion globally). The world’s three biggest markets—China, the United States and Japan—accounted for 87% of global parcel volumes in 2021.

Supply Chain Drive | Parcel carrier Better Trucks to double coverage area

Shippers have become more receptive to using delivery providers outside of FedEx and UPS, which dominate the marketplace — smaller parcel carriers nearly doubled both their package volume and revenue last year, according to the Pitney Bowes Parcel Shipping Index.

WSJ | Leased Robots Roll in to Help Logistics Firms Handle Holiday Crush

Pitney Bowes Inc., the 102-year-old mail and package processing firm, last year deployed subscription-based robots at its Stockton, Calif., e-commerce hub to sort parcels during the holiday season. The extra robots, provided by Berkeley, Calif.-based Ambi Robotics Inc., helped the company handle a surge of packages, it said.

Pitney Bowes now expects to have at least 68 Ambi Robotics systems operating in nearly a dozen of its e-commerce hubs globally within the next three months, part of a four-year $23 million deal announced earlier this year, a Pitney Bowes spokesman said.

Transport Drive | Parcel carrier Better Trucks to double coverage area

Shippers have become more receptive to using delivery providers outside of FedEx and UPS, which dominate the marketplace — smaller parcel carriers nearly doubled both their package volume and revenue last year, according to the Pitney Bowes Parcel Shipping Index.

FreightWaves | Can FedEx dig Ground Economy out of a hole?

FedEx Corp.’s ground delivery unit, FedEx Ground, spent several years shifting last-mile delivery traffic from a long-standing partnership with the U.S. Postal Service to its own network.

Parcels scattered to multiple alternatives. UPS Inc. (NYSE: UPS), the U.S. Postal Service, and parcel consolidators like DHL e-Commerce and Pitney Bowes Inc. (NYSE: PBI), companies that aggregate huge parcel volumes that are inducted deep into the postal infrastructure for residential deliveries, got their share.

Multichannel Merchant | Pitney Bowes Combines Scale, Label Printer for SMBs

Parcel consolidation and ecommerce firm Pitney Bowes has developed an innovative device designed for smaller merchants that can be used to both print shipping labels and weigh packages, as well as process orders from marketplaces and platforms using companion software.

CXO Today | Digital transformation driving continuous growth trajectory in India’s Parcel Industry

CXO Today engaged in an exclusive interview with Mr. Venkat Rao, Vice President & Country Head, Sending Technology Solutions, ANZ, India & ASEAN at Pitney Bowes, on the Shipping and Ecommerce industry trends in 2023.

The Current | PitneyShip Cube boxes label printer, scale for ecommerce sellers

The new device from Pitney Bowes combines hardware and an app to help sellers process orders at home.

eCommerce News | Pitney Bowes Launches All-in-One Shipping Tool for Online Sellers

Pitney Bowes launched a shipping-label printer on Monday with a built-in scale and WiFi. The PitneyShip Cube works with companion software to let sellers process orders from Amazon, eBay, Shopify, and other ecommerce platforms.

The Current | Singles' Day: The US can learn from China's ecommerce extravaganza

Vijay Ramachandran, VP Marketing Strategy and Planning, Pitney Bowes Global Ecommerce, talks about the shopping holiday that helped inspire Prime Day, and what makes it so massive.

Financial Times, UK | UK faces late parcel deliveries over Black Friday and Christmas

This week, the Financial Times, one of the world’s leading news organizations with an incredible reach of 37.6 million, published an article quoting UK data from the Pitney Bowes Parcel Shipping Index. The article said: “Royal Mail is the UK’s leading courier, delivering 30 per cent of the country’s parcels last year, according to logistics group Pitney Bowes.”

Supply Chain Dive | Pitney Bowes readies for volume boost from Shein, other new clients

Pitney Bowes expects its Q4 parcel volumes to grow YoY, aided by the 32 new domestic parcel customers that have gone live in its network since the start of Q3, executives said on an earnings call last week.

Parcel and Postal Technology International, UK | Pitney Bowes renews cross-border logistics contract with eBay

Pitney Bowes will continue to provide cross-border logistics services for USA- and UK-based eBay sellers. In the USA, Pitney Bowes has been a partner to eBay since 2012 and will continue to support eBay’s Global Shipping Program (GSP) with technology, compliance and cross-border delivery services – as eBay transitions sellers from GSP to the new eBay International Shipping service.

Multichannel Merchant | Using Customer Delivery Personas as a Growth Tool

The high costs and challenges of last mile delivery — complex routes, inefficient route planning, idling, downtime, and failed deliveries — are compounded by continued ecommerce growth and delivery volume. With 131 billion parcels shipped globally in 2020, the Pitney Bowes 2021 Parcel Shipping Index predicts parcel volume will double in the next five years, with an 11% CAGR from 2021-2026.

Retail Insider, Canada | Canadian Consumer Expectations for ‘Fast’ Ecomm Deliveries Not What Many Expected

According to a new survey, Canadian shoppers believe the average definition of a fast delivery—for all online orders except food and beverage—is almost four days.

“That’s a very different definition of “fast” than (ahem) certain logistics giants would have you believe,” said the report by Pitney Bowes.

DC Velocity | Pitney Bowes boosts investment in robotic picking vendor

Pitney Bowes is increasing its investment in one of its robotics system vendors, the logistics tech startup Ambi Robotics, which provides artificial intelligence (AI) that trains robots for parcel sortation, the company said today.

TechCrunch | Ambi Robotics secures $32M infusion to deploy its item-sorting robots in warehouses

Ambi Robotics, a startup developing supply chain automation hardware, today announced that it raised $32 million in additional funding led by Tiger Global and Bow Capital, with participation from Ahren and logistics firm Pitney Bowes. Pitney Bowes is a strategic investor in Ambi, having recently inked a $23 million deal with the company to deploy Ambi’s hardware in U.S.-based Pitney Bowes fulfillment centers.

Logistics Today, Japan | Japan's 21st year in parcels increased by 2 % to 9.2 billion

Pitney Bowes Japan (Shinagawa -ku, Tokyo) announced on Tuesday the 2021 "Purcell Shipping Index" (parcel shipping index) for 13 main markets in the world, including Japan. The total amount of Japan's total wrapping (courier service / mail service) was 9.2 billion, up 2 % compared to 20 years, and the average number of small packagers per person was 74 per year.

Cortez Masto Website | Cortez Masto Tours Pitney Bowes Mail Processing Center, Discusses Her Work To Pass Postal Reform And Support Nevada’s Growing Logistics Industry

Senator Catherine Cortez Masto (D-Nev.) toured the Pitney Bowes mail processing center and spoke with employees about her work to pass the Postal Service Reform Act and support Nevada’s booming logistics industry. Pitney Bowes employs over 300 Nevadans, and the company is growing thanks to Senator Cortez Masto’s work to support diversifying Nevada’s economy and her vote to pass bipartisan postal reform that has increased stability for the mail, print, e-commerce, and packaging industries.

YourStory, India | Evolving ecommerce landscape in the age of digitalization

YourStory, the largest publication for startup and entrepreneurial stories in India, featured an article by Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation. Pankaj quoted online shopping data from our BOXPoll survey and shared key trends that will enhance customer experience and deliver value to ecommerce customers in the future.

TechGig, India | World Mental Health Day - How tech firms are ensuring employee wellbeing

TechGig, India’s largest online tech community, quoted Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation on the importance of organizations to focus on the mental well-being of their employees. Pankay was quoted alongside tech leaders from companies like Accenture, Tech Mahindra, Icertis, Esri, and Amdocs.

Indian Express, India | Top 10 companies considered best workplaces for women: Survey

This year, eight IT companies have featured in the top 10 list of ‘India’s Best Workplaces for Women 2022’. The list has been released on the basis of a survey conducted by the Great Place to Work. The top 10 companies for women in the country are Accenture Solutions Pvt. Ltd., Cisco Systems India Pvt. Ltd., Cisco Systems India Pvt. Ltd., H & R Block (India) Pvt. Ltd., HP, Pitney Bowes India Pvt. Ltd., Salesforce, Synchrony International Services Pvt. Ltd., Thoughtworks and VOIS.


Multichannel Merchant, US | Parcel Volume in 13 Markets Up 21% in 2021, Revenue Grows Slower

Gregg Zegras, EVP and president of global ecommerce for Pitney Bowes sat down with Mike O’Brien from Multichannel Merchant to discuss the findings from the Pitney Bowes Parcel Shipping Index.

Digital Commerce360, US | Global parcel volume to grow at 8.5% CAGR through 2027

Pitney Bowes says China generated 108 billion parcels in 2021, making it the first country to exceed 100 billion parcels within one year.

Logistics Insider, India | India records 7% growth in India’s parcel volume in 2021 – Pitney Bowes Parcel Shipping Index

Pitney Bowes a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, data and financial services, today released the new Parcel Shipping Index featuring 2021 data from 13 major markets around the world. The Index reveals that India saw a 7% increase in parcel volume growth from 2.5 billion in 2020 to 2.7 billion in 2021.

Reuters | New coins, banknotes, stamps and cypher for Britain's King Charles

The first letters franked with King Charles cypher, using the PB SendPro 3000, rolled off the printer at Buckingham Palace post room just hours after it was unveiled for the first time this week.

Post & Parcel, UK | Pitney Bowes: China Is First Country To Ship 100 Billion Parcels

Pitney Bowes Inc. today released the new Parcel Shipping Index featuring 2021 data from 13 major markets around the world which revealed that UK generates 80 parcels per person – highest of all countries in the Index.

CXO Today, India | Engineers Day 2022: Industry leaders talk about how engineering has evolved over time

September 15th is Engineer’s Day in India. Pankaj Sachdeva, Vice President, Data Science & Analytics, and Managing Director, India Innovation at Pitney Bowes was quoted in an industry story done by CXO Today on the occasion.

Supply Chain Dive | Extensiv Enlists Pitney Bowes to Help Make Small Parcel Shipping Easier for 3PLs

Extensiv and Pitney Bowes announced a joint service to benefit third-party logistics (3PL) providers in the ecommerce space. Extensiv customers leveraging the Extensiv Parcel API will now benefit from additional ecommerce logistics services provided by Pitney Bowes. The joint offering, available in time for peak 2022, provides faster response times for high-volume label production, guaranteed delivery on qualified expedited shipments, multiple payment options, and easy returns.

Forbes | Gatik Notches Yet Another Major Customer In Pitney Bowes, With Latest Automated Trucking Deployment In Dallas

“Our partnership with Gatik promotes growth and accelerates the modernization and expansion of our network with technology solutions that are redefining ecommerce logistics,” said Stephanie Cannon, SVP, Head of Global Platform and Network, Pitney Bowes.

CNBC | Autonomous delivery company Gatik wins new pilot program with Pitney Bowes in Dallas

Logistics company Pitney Bowes will begin testing automated short-haul delivery trucks from startup Gatik under a new pilot program at Dallas-area distribution centers, the companies announced Wednesday.

Manager Magazin, Germany | How Amazon secretly transforms into an automotive giant

Major monthly business magazine Manager Magazin published an article in its latest print edition, as well as online, on the quiet emergence of Amazon as an important player in the automotive market. For this, they used some data from the Pitney Bowes Parcel Shipping Index. | Exclusive Interview With Andrew Gold, SVP & CHRO, Pitney Bowes

In an exclusive interview with, Andy shares his HR journey with readers, while talking about the challenges he faced over the years, the learnings he imbibed from those challenges, and what awaits HR in future, among others. | Cultivating High-Performers: These Are The Skills Workers Need Now

What makes a high-performer employee? Andrew Gold, SVP & Chief Human Resources Officer, talks to about the skills workers need now and how to retain high performers.

Fortune | 3 talent strategies CHROs say to prioritize in a recession

Andy Gold, SVP and Chief Human Resources Officer, was quoted in Fortune’s new newsletter CHRO Daily this week. ““Telling your company’s story is just as important now as it’s always been.”

Chain Store Age | AEO subsidiary Quiet Platforms selects ‘middle mile’ delivery partner

This new middle mile partnership follows the launch of Quiet Platforms’ partnership with global shipping and mailing company Pitney Bowes in May 2022. Under the agreement, Pitney Bowes will provide value-added carrier services to Quiet Platforms’ shared supply chain network. Quiet Platforms also recently announced a collaboration with global shipper DHL to bring value-added carrier services to its growing network.

IT Brief, AU | Pitney Bowes launches rebranded digital visitor management offering in A/NZ

Pitney Bowes has launched Smart Access Management (SAM), its rebranded digital visitor and contractor management offering in Australia and New Zealand.

BW People, India | "We Recognise Different Vulnerabilities"

Ruchi Bhalla, Country Head - India Delivery Centers and Vice President, Human Resources (Asia Pacific), Pitney Bowes India, shares the company’s efforts towards inclusivity. The interview highlights initiatives such as Blind Applications, Special Parenting Leave Policy and Women’s Accelerator Program among others.

Freight Waves | Pitney Bowes, Narvar to market joint e-commerce returns offering

Global shipping and mailing company Pitney Bowes (NYSE: PBI) has been branching out in recent years as it seeks to build a seamless e-commerce offering for its customers. On Monday, the company announced a partnership with post-purchase firm Narvar to improve the returns process.

eSeller365 | Pitney Bowes and Narvar Launch Partnership Offering Impressive Post-Purchase Capabilities

Pitney Bowes and Narvar, the pioneer in post-purchase customer experience, today announced a joint partnership to help retail brands streamline their processes for merchandise returns.

BizWomen | Pitney Bowes CFO joins discount store's board of directors

Dollar General Corporation (NYSE: DG) has named the chief financial officer of Pitney Bowes Inc. (NYSE: PB) to its board of directors.

Charged Retail, UK | Marketplaces and search are best ways for UK brands to reach US shoppers

According to a fresh report from Pitney Bowes, marketplaces and search are the most effective channels for UK retailers to sell to US consumers. Pitney Bowes BOXpoll survey flagged the effectiveness of search from engines such as Google and Bing. It found that 30% of US online shoppers are most likely to discover UK brands through these two channels, while one in four discovers British brands through advertising on Facebook.

Channel X, UK | Top Channels for UK Brands to reach US shoppers

Pitney Bowes have just released new data from their BOXpoll survey revealing the top channels for UK retailers selling to US consumers. If you haven’t already guessed, the high level answer is search, marketplaces and Facebook, but it does depend on the age of US shoppers so it’s not as simple as it might appear on the surface. TikTok, YouTube and Instagram are also in the mix to different extents for different generations.


WWD | New Data Finds Emerging Shifts in Consumer Behavior Amid Evolving Economic Landscape

Having never quite settled over the last few years, Pitney Bowes’ latest BOXpoll survey is revealing more shifts in consumer behavior as inflation continues to plague American consumers. “This summer will present both new challenges and new opportunities for brands,” said Vijay Ramachandran, vice president of market strategy, global e-commerce at Pitney Bowes.

Chain Store Age | Consumers are changing their online shopping motivations

Consumers continue to shop online as the peak of the COVID-19 pandemic wanes. According to the latest weekly BOXpoll consumer survey from Pitney Bowes, more than half (56%) of respondents said their motivations for buying online have changed since the height of the pandemic. The number one reason survey respondents selected for shopping online was to save a trip to the store (43%).

Parcel & Postal Technology International, UK | Pitney Bowes launches SendPro Mailstation in the UK

Shipping-and-mailing firm Pitney Bowes has launched its SendPro Mailstation franking machine in the UK. SendPro Mailstation’s features include: a built-in scale to weigh mailings; an integrated 4.3in full-color touchscreen with notifications and how-to guides; Royal Mail’s barcoding system Mailmark to provide automated postage rates updates; and presets to accelerate mail processing.

CFO Dive | Pitney Bowes CFO taps robots, targets more shipping

In an interview with CFO Dive, Ana M. Chadwick, Chief Financial Officer, reflects on her first year as CFO of Pitney Bowes, talks automation and robotics, and the role Pitney Bowes plays in shipping.

DATAQUEST Magazine | Big Data and Analytics is changing the game for the Shipping, Mailing and Ecommerce big time

In this interview James Fairweather, Chief Innovation Officer, Pitney Bowes, highlights ecosystem of data science & analytics in the shipping and mailing domain and working on bringing clients closer to the Innovation workforce globally.

Times of India | India Inc goes all out to tackle queerphobia

The Times of India, India’s leading daily newspaper, quoted Ruchi Bhalla, country head - India delivery centres and VP, HR (Asia-Pacific), in an article titled ‘India Inc goes all out to tackle queerphobia’. The story appeared in the digital and print editions of the newspaper. The article highlights how India Inc is going beyond tokenism to create real impact with diversity and inclusion and mentions Pitney Bowes India’s Blind Applications Initiative.

The Recruitment Show Podcast | Building a Culture of Psychological Safety

Ryan Higginson, Vice President & UK/ROI Country Leader at Pitney Bowes joined Lewis Maleh from the Recruitment Show for a video podcast where they discussed remote work, the future of the workplace and building a culture where people feel safe.

Freight Waves | American Eagle’s Quiet Platforms partners with global shipper Pitney Bowes

Quiet Platforms, the outfitter’s delivery and fulfillment subsidiary, on Tuesday announced a collaboration with global shipper Pitney Bowes (NYSE: PBI) to bring value-added carrier services to its network, an open-sharing platform that’s aiming to become the “anti-Amazon.” The growing platform boasts clients such as Steve Madden, Kohl’s and Peloton.

Direct Commerce | Pitney Bowes BOXpoll survey reveals opportunity for British Brands

Pitney Bowes Inc. has released new findings from its latest BOXpoll survey highlighting the opportunity for British retailers with young US online shoppers. The survey of 1,254 US cross-border online shoppers finds one in four (25 per cent) Generation Z consumers and more than one in five (22 per cent) millennials buy from UK online retailers once a month or more.

HR News | Ten things effective leaders do to manage remote teams successfully

Byline article by Ryan Higginson, Vice President & UK/ROI Country Leader, on remote working in the UK and the successful management of remote teams.

AXIOS | Closer Newsletter - Charted: The great package race

Amazon Logistics last year held a 22% share of the parcel delivery market (by volume), compared to UPS at 24%, according to a new Pitney Bowes report out today.

WSJ | Logistics Report

59 million parcels generated in U.S. distribution networks daily in 2021. The Parcel Shipping Index was featured as Number of the Day in Tuesday’s Wall Street Journal Logistics Report. A daily newsletter covering the most important news and in-depth analysis from WSJ on everything related to supply chain and logistics.

Freight Waves | More trucks, please! Parcel volumes remain on upward trajectory

Americans love shopping, and as a result, 59 million parcels were generated each day in 2021, according to research from Pitney Bowes.

The global shipping and mailing company on Monday released its Pitney Bowes Parcel Shipping Index, finding that U.S. parcel volume grew 6% in 2021 over 2020, reaching 21.5 billion parcels shipped. That works out to 683 parcels per second.

Multichannel Merchant | Domestic Parcel Growth Much Slower in 2021

Multichannel Merchant reporter Mike O’Brien interviewed Jason Dies on the findings of the 2021 Parcel Shipping Index. “In the context of COVID, supply chain costs and skyrocketing demand, they’re all factors forcing merchants to rethink their carrier strategies,” said Jason Dies, EVP and President of Sending Technology Solutions for Pitney Bowes. “We’re seeing the impact of that in a couple ways, with a lot of merchants continuing to diversify their multi-carrier strategy.”

Supply Chain Dive | Small parcel carriers nearly double volume, revenue in 2021: Pitney Bowes

Supply Chain Dive reporter Max Garland interviewed Gregg Zegras on the findings of the 2021 Parcel Shipping Index. “Smaller carriers weren’t in a strong position in 2020 to immediately take advantage of the heightened interest, but they made network investments that paid off the following year,” said Gregg Zegras, executive VP and president of global ecommerce at Pitney Bowes. “With newfound capacity, smaller carriers are now receiving a larger share of shippers’ parcels, according to the index’s data.”

Sourcing Journal | Pitney Bowes, DHL Freight Build Out Delivery Capacity

Major delivery companies Pitney Bowes and DHL Freight are expanding their footprints to enhance their core capabilities. Pitney Bowes Pitney Bowes announced the opening of a new Presort Services Mega Center in Las Vegas.

BW People | How Pitney Bowes Is Building The Next-Generational "Think-Force?"

BW People, a leading HR platform in India, published an exclusive interview with Ruchi Bhalla, Country Head - India Delivery Centers and Vice President, Human Resources (Asia Pacific). In the interview, Ruchi talks about the role organizations can play to provide opportunities and exposure for talent to develop themselves. She also emphasizes on enhancing management practices to bridge the gap in the tech industry.

eSeller365 | Pitney Bowes Launches New Suite of Flexible eCommerce Logistics Suite

Pitney Bowes announced a next-generation portfolio of eCommerce logistics service platforms designed to address the varied needs of direct-to-consumer brands, omnichannel retailers, marketplaces, and third-party logistics operators.

eCommerce Bytes | Returns Cost Sellers a Whopping 21 Percent of Order Value

Pitney Bowes is out with research that shows returns are a greater challenge for sellers than ever before. It surveyed medium- and large-brands and found online returns cost retailers an average 21% of order value – with several brands reporting considerably higher ratios.

Chain Store Age | Survey: Returns cost online retailers 21% of order value

Retailers are eating into retailer costs. U.S. online retailers face significant logistical and financial challenges due to the high cost and increasing number of e-commerce returns, according to Pitney Bowes’ latest BOXpoll survey. The survey of digital and omnichannel brands found that online returns cost retailers an average 21% of order value, with several brands reporting ratios considerably higher.


People Matters | Approach DEI from the lens of ‘Intersectionality’: Ruchi Bhalla, Pitney Bowes

People Matters, one of India’s leading HR platforms, featured an exclusive interview with Ruchi Bhalla, Country Head India Delivery Centers and VP HR (Asia Pacific). In the interview, Ruchi talks about Pitney Bowes India’s approach to DEI from the lens of ‘Intersectionality’ with a focus on rebuilding social capital, creating personalized DEI programs, and encouraging employees to take ownership of building an inclusive environment that works for ALL.

Express Computer | How blockchain technology can revolutionize the shipping industry

One of India’s most respected IT publications featured an article by Pankaj Sachdeva, Vice President, Data Science and Analytics & Managing Director, India Innovation. In the article, Pankaj delves into the opportunities that Blockchain technology presents for the Shipping & Mailing industry and its challenges.

Retailbiz | Why digital visitor and contractor management systems are crucial

Given the high volume of foot traffic that transport and logistics organizations manage, technology solutions like digital visitor and contractor management systems have become critical investments writes Stephen Darracott, Vice President and Country Manager at Pitney Bowes Japan, Australia, and New Zealand.

Retail Touchpoints | 4 Ways Ecommerce Returns Will Change in 2022

Pandemic-driven online sales growth has brought with it an increase in online return volumes. Vijay Ramachandran, VP Marketing Strategy and Planning, Pitney Bowes Global Ecommerce takes a look at four ways we expect the area of online returns to change this year.

SmallBizTrends | Funding Circle and Pitney Bowes Announce Small Business Loan Partnership

Funding Circle the online small business lending platform has partnered with Pitney Bowes a global shipping and mailing service provider to offer small businesses more affordable loans. According to the partnership, Funding Circle’s machine learning and technology platform will combine with Pitney Bowes logistics and financial services.

Global Finance Magazine | Beyond The Mailroom: Q&A With Pitney Bowes' President Of Global Financial Services Christopher Johnson

Christopher Johnson, president of Global Financial Services at Pitney Bowes, speaks about global small business lending and the goals for PB’s Chartered Bank and Financial Services division.

eSeller 365 |Pitney Bowes to Deploy More Ambi Robotics Systems in eCommerce Hubs

Pitney Bowes announced a $23 million deployment expansion with Ambi Robotics to install more AmbiSort systems in the company’s eCommerce hubs across the US.

The Robot Report | Ambi Robotics and Pitney Bowes sign $23 million expansion

Ambi Robotics, the creator of the AmbiSort robotic sorting solution, and Pitney Bowes, a global shipping and mailing company, signed a $23 million expansion deal. Pitney Bowes will make the investment over the next four years in Robot as a Service (RaaS) fees.

American Diversity Report | Christopher Johnson Podcast: DEI Financing And Lending

Hear Christopher Johnson, SVP and President, Global Financial Services discuss the important trends he sees in the small business lending space, particularly for diverse people.

Equipment Finance Matters Podcast | The Black Experience in Equipment Finance

Recorded during Black History Month and created by the ELFA Equality Committee, this podcast episode features a candid discussion about the Black experience in the equipment finance industry. Christopher Johnson, SVP and President, Global Financial Services, is a guest speaker.

Retail Customer Experience | Consumers still like at-home delivery as retailers expand curbside pickup

More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options. That's a top finding of a Pitney Bowes BOXpoll consumer survey effort.

Chain Store Age | Survey: Most consumers still prefer at-home delivery — especially this group

Retailers are expanding curbside pickup options, but at-home delivery remains king for shoppers. That’s according to Pitney Bowes’ recent BOXpoll survey in which 64% of consumers, when asked how they want to collect their items, said they prefer home delivery, while just 23% prefer curbside pickup when given a choice between the two options. Twelve percent had no opinion.

Smart Hustle | NEWS – New Banking Services Are A Win for Small Biz Says Pitney Bowes Exec

In a discussion with Ramon Ray, small business expert and founder of, Christopher Johnson, President of Pitney Bowes Financial Services, talks about Pitney Bowes, its Financial Services business and how we can help small businesses grow with our working capital solutions.

BCCCC Magazine | Executive Perspective: Education Equity

Corporate Citizen, Boston College Center for Corporate Citizenship’s magazine, features a byline article by CEO Marc Lautenbach, discussing the importance of education equity and Pitney Bowes commitment to supporting literacy and education to open access to equity and opportunity for all children. | What’s next for the UK’s carriers?

As parcel numbers rise, expect to see carriers invest further in automation and last mile efficiency this year, predicts Ryan Higginson, VP & UK/ROI Country Leader in

HR World from The Economic Times | How India Inc. is ensuring inclusion for LGBTQ employees

Ruchi Bhalla, Country Head - India Delivery Centers and VP - HR(APAC), is quoted in a story about workplace equality and hiring LGBTQ employees and creating a supportive atmosphere to thrive in the workplace. Ruchi is quoted alongside leaders from Accenture, Capgemini, Tata Steel, and L’Oréal. Her quote highlights Pitney Bowes India’s Blind Application initiative and the ‘I for Inclusion, I for Intersectionality’ D&I program.



Freight Waves | Pitney Bowes announces 5.9% e-commerce rate increase, hiring plans

Global shipping and mailing company Pitney Bowes has announced it will apply a 5.9% general rate increase for e-commerce services, effective Jan. 2, 2022. The company also said it has made investments to gear up for what is expected to be a record-shattering e-commerce shipping season with more capacity, automation and workforce expansions.

Robot Report Podcast | The rise of Amazon Logistics

VP, Head of Global Platform and Network at Pitney Bowes, Stephanie Cannon, can be heard on the latest edition of the Robot Report podcast talking about Pitney Bowes collaborative innovation program and relationship with Ambi Robotics. Her segment begins around the 47:00 mark.

Boston Consulting Group | The Biggest Transformation Trap: An Interview with Pitney Bowes’s Marc Lautenbach

"Getting too far away from your core is one of the traps of transformations," says Pitney Bowes CEO, Marc B. Lautenbach. In an interview with BCG’s Global Chair, Rich Lesser, Marc hones in on culture as one of the most important aspects of digital transformation.

Chain Store Age | Survey: Amid warnings, holiday shopping started to surge in mid-September

According to the latest results of the weekly Boxpoll consumer survey from Pitney Bowes, between mid-September and early October 2021, the number of respondents who started holiday shopping jumped from just 25% to 42%. In total, surveyed consumers have completed 14% of their planned holiday purchases.


Chain Store Age |Study: Global parcel volume tops 130 billion in 2020

The number of parcels shipped worldwide rose sharply in 2020, with expectations for continuing dramatic growth. According to the new Pitney Bowes Parcel Shipping Index, featuring 2020 data from 13 major markets around the world, global parcel volume reached 131.2 billion in 2020. This equates to 4,160 parcels shipped per second, an increase of 27% year-over-year.

Business Insider | A wave of e-commerce logistics startups is threatening to break the UPS and FedEx duopoly

UPS and FedEx are losing market share. They have been every year since at least 2016, according to e-commerce company Pitney Bowes. To date that loss has largely gone to Amazon as the ecommerce giant steadily moves delivery in-house.

Parcel and Postal Technology International | Pandemic sees US parcel volumes grow by nearly 40% in 2020

Technology solutions provider Pitney Bowes has released the US data from its latest Parcel Shipping Index, ahead of the launch of the global index later this month. Now in its sixth year, the industry report paints the clearest picture yet of the pivotal influence the pandemic has had on the US shipping and logistics industry.

The Times of India | How companies use stories and drama to sensitize workers

The Times of India, India’s leading daily newspaper, published a feature story on Pitney Bowes based on an exclusive interview with Ruchi Bhalla, VP, HR APAC and India Country Leader. The story delves into Pitney Bowes ‘I for Inclusion, I for Intersectionality’ Program, a unique initiative aimed to make everyone, irrespective of gender, region or religion, feel equally represented and to sensitize employees towards their colleagues.

DC VELOCITY Podcast | Logistics Matters with DC VELOCITY

How will lockers be part of workers' return to the office? Pitney Bowes smart lockers research is featured in the latest DC Velocity Logistics Matters podcast.

Small Business Trends | Office Workers Among Those Most Likely to Favor Smart Lockers to Get Packages Securely

According to a new study from Pitney Bowes, office workers are the most likely to favor smart lockers to get packages securely. Millennials and urban dwellers are also part of this group that sees the benefit of using smart lockers.

The Economic Times | Pitney Bowes reworks leave policy for a more inclusive workplace

One of India’s leading publications conducted an exclusive interview with Ruchi Bhalla, India Country Head and vice president HR, APAC, on Pitney Bowes India new and more inclusive Parenting Policies. The article highlights the Special Leave Policy for adopting parents regardless of gender, Paternity Leave Policy and mentions the ‘Blind Application’ initiative for job applicants as a part of our commitment to building a more inclusive workplace.

People Matters | Culture can and needs to evolve with time: Ruchi Bhalla, Pitney Bowes

One of India’s leading HR Portals features an interview with Ruchi Bhalla, India Country Head and vice president HR, APAC. Ruchi talks about strengthening transparency and trust, investing in intelligent workplace technologies, enhancing the wellness quotient through sustainable organizational practices and her vision of the workplace of the future.

Q2 | Pitney Bowes Provides Credit and Investment Services That Add Value to Its Primary Business Logistics Product Line

Pitney Bowes has come a long way since its founding in 1920 by transitioning from postage meters to global ecommerce solutions. Today the company handles everything from physical shipping and mailing to the complexities of digital logistics for SMBs. | Pitney Bowes Offers Advice and Lines of Credit for Small Businesses That Need Working Capital

Pitney Bowes is a worldwide shipping and logistics company founded more than 100 years ago. And it saw how many small business owners relied on those lines of credit to keep their operations running. That’s why the company launched a financial services sector more than four decades ago and now innovates products to meet the needs of modern entrepreneurs.

Chain Store Age | Pitney Bowes speeds up parcel sorting with smart robots

A global commerce solutions provider is deploying robotic parcel sorting technology in its U.S. e-commerce hubs. Pitney Bowes will roll out artificial intelligence (AI)-based robots from Ambi Robotics at e-commerce distribution facilities across the country in the next five years.

WWD | Second-Half Outlook: Is the Glass Half Full? Or Half Empty?

Vijay Ramachandran, vice president of marketing strategy and planning for Pitney Bowes Global Ecommerce, latest contribution to WWD based on recent BOXpoll results is keeping us in the conversation about what’s next for ecommerce and the American consumer.

Forbes | Enabling A Digital Transformation At Pitney Bowes

Bill Borrelle, Senior Vice President and Chief Marketing Officer at Pitney Bowes shares how Marketing has been able to contribute to the transformation of Pitney Bowes.

WWD | The Great Consumer Dispersion

New data from Pitney Bowes shows the economic and societal impacts from the dispersal of consumption due to COVID-19.

BOSS Magazine | E-commerce Ease, Delivered

Pitney Bowes has been powering the flow of commerce across borders, brands and barriers for over a century. Their path of invention and visionary steps have garnered the Stamford, Conn., company a unique place in American history and in the annals of global commerce.

Chain Store Age | Survey: Younger consumers to lead charge in increased spending this summer

The retail industry is set for an optimistic few months, with U.S. consumers — both those vaccinated and not – set to increase spending this summer across key product categories. Consumers plan to spend 12% more on sporting goods and 9% more on apparel and footwear, home and garden products this summer than last, according to the latest BOXPoll survey from Pitney Bowes Inc.

Parcel & Postal Technology International | The opportunities available in the returns sector for postal operators

But there is a need for agility among posts that have previously had other priorities. “Post offices are typically known for being able to operate on a large scale,” says Joe Ballato, returns product director at Pitney Bowes. “Their focus has traditionally been on the physical service and secondarily on the technology or customer service.” He says more is required: “When it comes to returns, consumers also expect a great online experience, in addition to fast and inexpensive transportation.”

e-commerce magazin | Same day delivery is history: Germans are surprisingly patient when it comes to shipping

After a year of the Corona pandemic, Pitney Bowes has now asked consumers in Germany, Australia, China, France, Canada and the UK about their patience in the shipping process in a Boxpoll survey. The results show: In Germany, parcel recipients are apparently not in such a hurry. | Pitney Bowes' Lautenbach Looks Beyond the Pandemic

Marc Lautenbach, president and CEO, reflects on this past year and shares his insights on "looking beyond the pandemic" in a recent interview with CBIA‘s president and CEO Chris Dipentima.

Royal Mail Market Reach | Eight reasons mail is the right channel for fundraisers to use now

This guest blog post exploring the power and effectiveness of mail for charities has been written by Ryan Higginson, Vice President & UK/ROI Country Leader, Sending Technology Solutions, Pitney Bowes.

TechCircle | The role of data engineering and data science in the shipping industry

In this article, Pankaj Sachdeva, vice president, innovation and India site leader, talks about how data is generated, captured, and leveraged during the shipping process. He also shares interesting use cases where data science is applied for prediction and operational optimization in the shipping industry.

BW People | Future Trends of Diversity & Inclusiveness at the Workplace

In this byline article, Ruchi Bhalla, Vice President, HR, APAC and India Country Leader talks about the role of Diversity and Inclusion in creating a positive and winning work environment. She highlights future diversity trends – making inclusion a strategic priority, creating a strong cultural foundation for inclusion, adoption of HR technology to minimize biases and re-engineering the employee experience.

Savoy | Pitney Bowes: Translating the Dream into Reality

Byline article by Sheryl Battles, VP, Global Diversity Inclusion and Engagement on Pitney Bowes legacy of inclusion and actions to advance our diversity and the inclusiveness of our culture, workforce, supply chain and communities in which we operate.


WSJ | Stores Have a Mission: Getting You to Keep That Thing You Bought Online

Consumers got comfortable buying everything from groceries to makeup online, as brick-and-mortar stores temporarily shut and anxiety mounted about spending time indoors. In a recent survey by technology company Pitney Bowes, 42% of consumers said they plan to shop even more online once the pandemic ends than they do now.

PARCEL | Mapping the incredible growth trajectory of the global parcel shipping industry

Insights from SendTech President, Jason Dies, on the incredible growth trajectory of the global parcel shipping industry, can be found on p32 and p33 of the Jan/Feb edition of PARCEL magazine.

Vogue Business | The single-use plastic overhaul is coming for fashion

“More than 100 billion packages are shipped each year across 13 major global markets, a figure expected to double by 2026.” Vogue Business cites the Pitney Bowes Parcel Shipping Index in its report on single use plastics in fashion.

MM Logistik | That's how parcels reach their goal faster

In its Parcel Shipping Index, Pitney Bowes estimates that last year was a record year for German CEP services - with over 4 billion parcels nationwide. In view of this sheer mass, the industry is faced with the question of how parcel delivery can be further optimized.

SDC Executive | 5 Critical Lessons SMBs Can Learn from the Impact of COVID-19

In this byline article for Supply and Demand Chain Executive, Jason Dies, Executive Vice President and President, Sending Technology Solutions, shares five lessons learned during Covid that small businesses can use to build a strong foundation for 2021.

Channel Life | Future trends for parcel sending and e-commerce

Byline article by Pitney Bowes head of shipping for A/NZ Ben Seal on trends that emerged in 2020 and are here to stay.

ELFA | It’s Time for Lenders to Step Up and Support the Small Business Community

Byline article by Christopher Johnson, Senior Vice President and President, Pitney Bowes Financial Services for the March/April edition of the Equipment Leasing and Finance Association (ELFA) magazine.

IT Brief | Managing health, safety, and security with visitor management systems

The workplace is evolving, and organizations across different industries accelerated their digital adoption and transformation in response to the pandemic, integrating new technology solutions and ways of working. In this byline article by Stephen Darracott, Pitney Bowes VP and country manager for ANZ and Japan, writes about visitor management solutions’ crucial role in security.

e-commerce magazin | Same day delivery is history: Germans are surprisingly patient when it comes to shipping

After a year of the Corona pandemic, Pitney Bowes has now asked consumers in Germany, Australia, China, France, Canada and the UK about their patience in the shipping process in a Boxpoll survey. The results show: In Germany, parcel recipients are apparently not in such a hurry.

Retail TouchPoints | Six Things the Consumer of 2021 Really Wants

Six things we learned consumers want from retailers heading into 2021 from Pitney Bowes weekly consumer research BOXpoll.

Freight Waves | Commentary: 7 ways small business can cut parcel-shipping costs

SendTech President Jason Dies shares ways small and medium-size businesses can mitigate parcel delivery costs in this byline article for Freight Waves.



WSJ | Data Science Focus Delivers for Pitney Bowes

Pitney Bowes Inc.’s expansion into software-powered logistics has helped the century-old company capture a piece of a booming e-commerce market sparked by the coronavirus outbreak, the company’s chief innovation officer says.

Supply Chain Dive | Pitney Bowes offers same-day delivery as fast as 2 hours with gig economy last-mile partners

Pitney Bowes launched a door-to-door same-day delivery service within its SendPro platform, the company announced Tuesday. "Same Day Delivery rates are on par or slightly lower than the typical next day air service from the major carriers," Shemin Nurmohamed, senior vice president of product management at Pitney Bowes, said via email. The program is intended for shippers in locations that facilitate two-hour windows, shipping parcels weighing up to 50 pounds distances of 50 miles or fewer.

Forbes | Leadership Quotes From 10 Transformative CEOs During 2020

CEO Marc Lautenbach is quoted in the article "Leadership Quotes From 10 Transformative CEOs During 2020"

WWD | Holiday Season Kickoff Reveals Permanent Shifts in Consumer Preferences

In a report by Pitney Bowes and Morning Consult, researchers said “online shopping habits expedited by the pandemic are here to stay this holiday season.”

Economic Times India | With changing landscape, leaders must be agile and empathetic

“The post-Covid era will usher in a new beginning for the talent landscape. Workplaces will be hybrid with a mix of remote and on-site operations.” – Ruchi Bhalla, VP Human Resources, Pitney Bowes India

WSJ | Logistics Report

3,248 parcels were shipped world-wide every second in 2019, with 103 billion overall oackages shipped, according to Pitney Bowes.

Logistics Management | Pitney Bowes Parcel Shipping Index points to major parcel volume and revenue gains

As more consumers remain hunkered down at home, due to the COVID-19 pandemic, the parcel sector continues to reap the benefits, in for form of increasing volumes. It is fair to say that was a key finding in the Parcel Shipping Index, which was issued this week by Stamford, Ct.-based Pitney Bowes, a global technology services provider of commerce solutions powering billions of transactions.

Supply Chain Dive | Parcel shipments passed 100B in 2019, will more than double by 2026: Pitney Bowes

Pitney Bowes predicts global parcel volume will reach 220-262 billion annual parcel shipments by 2026 due to the quickening pace of e-commerce offerings from retailers and adoption from consumers around the world.

Internet World | New record: over 100 billion parcels worldwide

Last year, for the first time, over 100 billion parcels were sent worldwide, according to the current "Parcel Shipping Index" from Pitney Bowes. For comparison: in 2018 there were 87 billion shipments. In 2019, 3,248 parcels were sent per second worldwide.

Parcel and Postal Technology International | Pitney Bowes report shows global growth of parcel industry

Global e-commerce, shipping, mailing, data and financial services technology company Pitney Bowes has released its latest Parcel Shipping Index report, which found that global parcel volume surpassed 100 billion in 2019, reaching 103 billion.

Suddeutsche Zeitung | Every German receives an average of 44 parcels a year

Statistically speaking, hardly a week goes by in which the average German does not receive at least one parcel: private individuals and companies in this country received 3.65 billion consignments last year. And everything points to the fact that the industry around DHL and Hermes will beat this record again in 2020. That emerges from a study that the postal service provider Pitney Bowes will publish this Tuesday. If you calculate the sheer amount down to all residents, the average is 44 parcels per person per year.

Footwear News | Consumers Care More About Quality of Experience Than Brand Values, When Made to Choose

The growing national conversation around issues like social justice and sustainability has infiltrated retail too, particularly in relation to brand marketing. But new data from Pitney Bowes suggests that this emphasis may be outsized, with consumers choosing quality of experience over aligned values when push comes to shove.

Hartford Courant | Pitney Bowes, turning 100, shifts to ecommerce as its trusted postage meter recedes into the past

Pitney Bowes Inc., known for its postage meter that was a staple in the pre-digital age, turns 100 this year, just in time to prove it knows how to make money in ecommerce.


WSJ | Pitney Bowes Is Unboxing E-Commerce Bonanza

Reuters | Change Agents

Smallbiz Daily | Three Steps Your Small Business Can Take to Prepare for the New Reality

Seeking Alpha | Pitney Bowes and UPS team up to offer discounted shipping services

Reuters | The new normal of office culture

ELFA | ELFA Members Respond to COVID-19

Chief Executive | Into The Unknown: A Candid Assessment Of What Comes Next

TECHGIG |'Hackathons: The best medium to identify tech talent


CT Post | How CT companies are adjusting to coronavirus workplace restrictions

Express Computer – India | Important to trust your employees in a fully virtual work environment

The Economic Times – HR World | Diversity and inclusion during and beyond COVID-19

Computerwoche | What happens after the click


Chief Executive | Running An ‘Essential’ Company Makes CEO Decisions Crucial

WIRED | These Industrial Robots Get More Adept With Every Task

Law 360 | 15 Minutes With Pitney Bowes' Chief Legal Officer

PR Week | 15 tips for a better workplace culture

Entrepreneur | 3 Smart Tips for Saving Money on Sending

Parcel and Postal Technology | Returns help generate industry innovation

People Matters | Key L&D trends to watch out for in 2020 | Why 2020 will be the year of global eCommerce



Media Outlet | Yahoo Finance (Live Interview) Shoppers to spend $7.5 billion on Black Friday: RPT

RetailWire | Study: Consumers don’t enjoy doing their holiday shopping online

Media Post | Holiday Shoppers Unhappy With Online Retail Experience

Women’s Wear Daily | 7 Ways the 2019 Holiday Shopping Season Will Be Unique

Chain Store Age | Survey: Here’s how to satisfy unhappy holiday shoppers

Women’s Wear Daily | Holiday Shopper Satisfaction Rates for Online Retailers Continue to Fall

Stamford Advocate | Pitney Bowes revenues rise in third quarter

ZDNet | Cardboard crazy: Worldwide parcel numbers are shocking

CNN |Yet another company has been hit by a ransomware attack

Footwear News | How DTC Brands Can Balance Manufacturing Shipping Volume with Sustainability

Monitor Daily | Wheeler Financial Provides Capital to InterWest Paper


Money | The best places to live in America

Forbes | Digital transformation and the future of ecommerce with Pitney Bowes CMO

Forbes | From mailing to shipping: Lessons in marketing transformation

Chief Marketer | CMO Q&A: How Pitney Bowes is targeting individuals

Bloomberg | Here’s who owns the most land in America

Computing | You must be inclusive for diversity initiatives work

Internet Retailing | Guest blog: Top retailers share their 3 secrets behind successful stores

Chief Marketer | B2B Customer experience: Why CX matters across the entire funnel

Monitor Daily | Wheeler Financial secures two transactions for Eagle Access

HR Zone | 10 tips to improve a company’s internal mobility

GIS Cafe | Pitney Bowes Announces PBLocator Geocoding for ArcGIS

Monitor Daily | Wheeler Financial Provides Funding to Ghilotti Bros to Support Growth

CMO Magazine | How IPG Mediabrands re-invented its location analytics

The Drum | Omnichannel is best suited for all generations, CMO Council study says

Women's Wear Daily | Pitney Bowes Inks Deal with ReBOUND to Expand Returns Capabilities

Post & Parcel | Pitney Bowes and ReBOUND Team Up on Global Returns

DC Velocity | Pitney Bowes partners with British returns specialist for cross-border e-commerce

Logistics Manager Magazine | ReBOUND and Pitney Bowes partner


Wall Street Journal | CFOs Emphasize Career Development to Boost Employee Retention

Mailing Systems Technology | 3 Keys to a Successful Marketing Mail Campaign

eTail Europe | Luxury Brands are Nailing Personalisation: Here's How

GovTech Magazine | Will Your Data Strategy Deliver Digital Transformation?

Inc. | How a 99-Year-Old Company Pivoted with a Digital Transformation

Inc. | The Economy is Good but Money is Still Hard to Get

People Matters | Here’s how Pitney Bowes is building a future-ready workforce

Entrepreneur | How IOT is Transforming the Shipping Industry

Computerwoche | Where the treasure is hidden

Small Biz Daily | Lack of Access to Capital Threatens Sustainable SMB Growth

Information Management | 12 leading platforms for master data management

Government Technology | 7 Strategies of the Successful State CIO

GIS Lounge | Case Study: How Brindisi, Italy is Using GIS to Help Preserve its Ancient Architecture

Marketing Voice | AMI Awards stories: Pitney Bowes Customer Retention with Location Intelligence

Draper's | India's middle-class fashion frenzy


Financial Times | How artificial intelligence helps companies recruit talented staff

Zacks | Pitney Bowes Ups the Ante in E-commerce With Consumer Connect

Retail Touchpoints | Biggest E-Commerce Irritant? Post-Purchase Problems

Banking News | Chatbots Become Regular Communication

WWD Women’s Wear Daily | Pitney Bowes’ Latest Solution Aims to Make All the Right Connections

eMarketer | For Many Retailers, Cross-Border Ecommerce is Profitable

CX Network | One reason why the rise of women in CX will boost revenues

CMO | One CMO's new four Ps of marketing

Retail Touchpoints | Biggest E-Commerce Irritant? Post-Purchase Problems

GISCafe | Industry Predictions for 2019

Risk & Compliance | Location Intelligence to Improve Customer Experience



GovTechReview | Interview: Nigel Lester, Pitney Bowes Software

Risk and Insurance | Property data - why it's worth more than you think

BankingNews | Chatbots Become Regular Communication

Business Matters | Mail is for life, not just for Christmas

Internet Retailing | Georges Berzgal on Internet Retailing

Corporate Risk and Insurance | Property data - why it's worth more than you think

Catalyst | Pitney Bowes: Helping Women Push Boundaries, Achieve Dreams

Economic Times | We are helping SMBs take the complexity out of shipping: Pitney Bowes' Jason Dies

Internet Retailer | Most consumers were 'let down' by online shopping last holiday season

Stamford Advocate | Pitney Bowes sees revenues rise in third quarter

Multichannel Merchant | Study Finds U.S. Preference for Free Shipping Dropping Slightly

Daily Journal | New shipping hub opens, will bring 200 more jobs

eCommerce Bytes | Pitney Bowes Steps Up Its Ecommerce Game

GIS Lounge | Layers and the Future of Data and Analytics in Business

Westfair | Pitney Bowes offers identification match product for financial institutions

Geospatial World | 3 reasons every business should think about location intelligence


Westfair | Pitney Bowes offers data for online purchase

BizReport | Parcel shipping key for merchants, to hit 100b in 2020

ITWire | Pitney Bowes report shows 'Australia’s parcel shipping volume exceeds 63 million'

VARINDIA | Pitney Bowes reports parcel shipping index reached $ 279 Billion in Revenue in 2016

eDelivery | Global parcel shipping volumes hit new high and set to surpass 100 billion by 2020

Inside Indiana Business | Pitney Bowes' High-Tech Super Center

Multichannel Merchant | Pitney Bowes Parcel Shipping Index Sees 17% Growth in 2017

WWD | Pitney Bowes Sees Shipping Volume Swell 17% to 74.4 Billion

Logistik |Parcel shipping index: China before the United States and Japan

Logistik | Parcel shipping index: China before the United States and Japan

Which-50 | Australians Sent And Received 841 Million Parcels In 2017

Wall Street Journal | The Tricky Task of Managing the New, Multigenerational Workplace


Computing | Data scientists are in-demand and well paid - so why is there a skills gap?

V3 | Keep your data alive by automating its management

IT Proportal | Address for success: five ways data’s DNA will improve your business

WWD | Pitney Bowes Debuts Chatbot to Engage Consumers

Internet Retailer | Beyond the shopping cart: 5 steps to a better post purchase experience

eCommerce Bytes | eBay Global Shipping Program Keeps Pitney Bowes on Board


Post & Parcel | Former USPS sales and client leader Cliff Rucker joins Pitney Bowes

Forbes | 3 Companies Nailing Digital Transformation (That You Haven't Heard About)

Techonomy | Why Twitter and eBay Rely on 100-year-old Pitney Bowes

Network World | How a 96-year-old company modernized its infrastructure by embracing innovation

Fortune | Pitney Bowes Signs, Seals, and Delivers on Smart Postage Machines

Wall Street Journal | Pitney Bowes Gauges New Path Away From Mass Mailings

Computerworld | Artificial intelligence in the enterprise: It’s on

Forbes | Roger Pilc Awakens Pitney Bowes Innovation Engine

ZDNet | Pitney Bowes aims to be digital commerce, cloud player

Wall Street Journal | Pitney Bowes Buys Cloud-Based Supply Chain Provider Enroute Systems

Network World | How a 96-year-old company modernized its infrastructure by embracing innovation



Forbes | 3 Companies Nailing Digital Transformation (That You Haven't Heard About)

Techonomy | Why Twitter and eBay Rely on 100-year-old Pitney Bowes

Network World | How a 96-year-old company modernized its infrastructure by embracing innovation

Fortune | Pitney Bowes Signs, Seals, and Delivers on Smart Postage Machines

Wall Street Journal | Pitney Bowes Gauges New Path Away From Mass Mailings

Computerworld | Artificial intelligence in the enterprise: It’s on

Forbes | Roger Pilc Awakens Pitney Bowes Innovation Engine

ZDNet | Pitney Bowes aims to be digital commerce, cloud player

Wall Street Journal | Pitney Bowes Buys Cloud-Based Supply Chain Provider Enroute Systems

Network World | How a 96-year-old company modernized its infrastructure by embracing innovation