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2021

Freight Waves | Pitney Bowes announces 5.9% e-commerce rate increase, hiring plans

Global shipping and mailing company Pitney Bowes has announced it will apply a 5.9% general rate increase for e-commerce services, effective Jan. 2, 2022.
The company also said it has made investments to gear up for what is expected to be a record-shattering e-commerce shipping season with more capacity, automation and workforce expansions.

[podcast] Robot Report | The rise of Amazon Logistics

VP, Head of Global Platform and Network at Pitney Bowes, Stephanie Cannon, can be heard on the latest edition of the Robot Report podcast talking about Pitney Bowes collaborative innovation program and relationship with Ambi Robotics. Her segment begins around the 47:00 mark.

Boston Consulting Group | The Biggest Transformation Trap: An Interview with Pitney Bowes’s Marc Lautenbach

"Getting too far away from your core is one of the traps of transformations," says Pitney Bowes CEO, Marc B. Lautenbach. In an interview with BCG’s Global Chair, Rich Lesser, Marc hones in on culture as one of the most important aspects of digital transformation.

Chain Store Age | Survey: Amid warnings, holiday shopping started to surge in mid-September

According to the latest results of the weekly Boxpoll consumer survey from Pitney Bowes, between mid-September and early October 2021, the number of respondents who started holiday shopping jumped from just 25% to 42%. In total, surveyed consumers have completed 14% of their planned holiday purchases.

Badcredit.org | Pitney Bowes Offers Advice and Lines of Credit for Small Businesses That Need Working Capital

Pitney Bowes is well-known as a shipping logistics company, but it also focuses on meeting the credit needs of small businesses. It offers a range of financial products to meet SMB needs, including lines of credit for working capital and equipment loans.

Post & Parcel | Pitney Bowes: 1 in every 5 ecommerce transactions is likely to be cross-border in the next four years

Demand is highest among buyers located in the US and China, with more than one in ten US consumers buying from UK retailers at least once a month. This research is announced as Pitney Bowes forecasts reveal one in every five ecommerce transactions is likely to be cross-border in the next four years.

Tamebay | Pitney Bowes BOXpoll – Continued demand for UK online retailers among overseas shoppers

Pitney Bowes have revealed new BOXpoll data which uncovers fresh insight into cross-border buyer behaviours, trends and product preferences.

Chain Store Age |Study: Global parcel volume tops 130 billion in 2020

The number of parcels shipped worldwide rose sharply in 2020, with expectations for continuing dramatic growth. According to the new Pitney Bowes Parcel Shipping Index, featuring 2020 data from 13 major markets around the world, global parcel volume reached 131.2 billion in 2020. This equates to 4,160 parcels shipped per second, an increase of 27% year-over-year.

The Times | UK is global parcel capital, says Pitney Bowes report

Data from the Pitney Bowes Parcel Shipping Index was featured in the print and digital edition of The Times, a British daily national newspaper.

Business Insider | A wave of e-commerce logistics startups is threatening to break the UPS and FedEx duopoly

UPS and FedEx are losing market share. They have been every year since at least 2016, according to e-commerce company Pitney Bowes. To date that loss has largely gone to Amazon as the ecommerce giant steadily moves delivery in-house.

Parcel and Postal Technology International | Pandemic sees US parcel volumes grow by nearly 40% in 2020

Technology solutions provider Pitney Bowes has released the US data from its latest Parcel Shipping Index, ahead of the launch of the global index later this month.
Now in its sixth year, the industry report paints the clearest picture yet of the pivotal influence the pandemic has had on the US shipping and logistics industry.

The Times of India | How companies use stories and drama to sensitise workers

The Times of India, India’s leading daily newspaper, published a feature story on Pitney Bowes based on an exclusive interview with Ruchi Bhalla, VP, HR APAC and India Country Leader. The story delves into Pitney Bowes ‘I for Inclusion, I for Intersectionality’ Program, a unique initiative aimed to make everyone, irrespective of gender, region or religion, feel equally represented and to sensitize employees towards their colleagues.

DC VELOCITY Podcast | Logistics Matters with DC VELOCITY

How will lockers be part of workers' return to the office? Pitney Bowes smart lockers research is featured in the latest DC Velocity Logistics Matters podcast.

Small Business Trends | Office Workers Among Those Most Likely to Favor Smart Lockers to Get Packages Securely

According to a new study from Pitney Bowes, office workers are the most likely to favor smart lockers to get packages securely. Millennials and urban dwellers are also part of this group that sees the benefit of using smart lockers.

The Economic Times | Pitney Bowes reworks leave policy for a more inclusive workplace

One of India’s leading publications conducted an exclusive interview with Ruchi Bhalla, India Country Head and vice president HR, APAC, on Pitney Bowes India new and more inclusive Parenting Policies. The article highlights the Special Leave Policy for adopting parents regardless of gender, Paternity Leave Policy and mentions the ‘Blind Application’ initiative for job applicants as a part of our commitment to building a more inclusive workplace.

People Matters | Culture can and needs to evolve with time: Ruchi Bhalla, Pitney Bowes

One of India’s leading HR Portals features an interview with Ruchi Bhalla, India Country Head and vice president HR, APAC. Ruchi talks about strengthening transparency and trust, investing in intelligent workplace technologies, enhancing the wellness quotient through sustainable organizational practices and her vision of the workplace of the future.

Chain Store Age | Pitney Bowes speeds up parcel sorting with smart robots

A global commerce solutions provider is deploying robotic parcel sorting technology in its U.S. e-commerce hubs. Pitney Bowes will roll out artificial intelligence (AI)-based robots from Ambi Robotics at e-commerce distribution facilities across the country in the next five years.

WWD | Second-Half Outlook: Is the Glass Half Full? Or Half Empty?

Vijay Ramachandran, vice president of marketing strategy and planning for Pitney Bowes Global Ecommerce, latest contribution to WWD based on recent BOXpoll results is keeping us in the conversation about what’s next for ecommerce and the American consumer.

Forbes | Enabling A Digital Transformation At Pitney Bowes

Bill Borrelle, Senior Vice President and Chief Marketing Officer at Pitney Bowes shares how Marketing has been able to contribute to the transformation of Pitney Bowes.

WWD | The Great Consumer Dispersion

New data from Pitney Bowes shows the economic and societal impacts from the dispersal of consumption due to COVID-19.

BOSS Magazine | E-commerce Ease, Delivered

Pitney Bowes has been powering the flow of commerce across borders, brands and barriers for over a century. Their path of invention and visionary steps have garnered the Stamford, Conn., company a unique place in American history and in the annals of global commerce.

Chain Store Age | Survey: Younger consumers to lead charge in increased spending this summer

The retail industry is set for an optimistic few months, with U.S. consumers — both those vaccinated and not – set to increase spending this summer across key product categories. Consumers plan to spend 12% more on sporting goods and 9% more on apparel and footwear, home and garden products this summer than last, according to the latest BOXPoll survey from Pitney Bowes Inc.

Parcel & Postal Technology International | The opportunities available in the returns sector for postal operators

Excerpt:
But there is a need for agility among posts that have previously had other priorities. “Post offices are typically known for being able to operate on a large scale,” says Joe Ballato, returns product director at Pitney Bowes. “Their focus has traditionally been on the physical service and secondarily on the technology or customer service.” He says more is required: “When it comes to returns, consumers also expect a great online experience, in addition to fast and inexpensive transportation.”

e-commerce magazin | Same day delivery is history: Germans are surprisingly patient when it comes to shipping

After a year of the Corona pandemic, Pitney Bowes has now asked consumers in Germany, Australia, China, France, Canada and the UK about their patience in the shipping process in a Boxpoll survey. The results show: In Germany, parcel recipients are apparently not in such a hurry.

cbia.com | Pitney Bowes' Lautenbach Looks Beyond the Pandemic

Marc Lautenbach, president and CEO, reflects on this past year and shares his insights on "looking beyond the pandemic" in a recent interview with CBIA‘s president and CEO Chris Dipentima.

Cardrates.com | Pitney Bowes Provides Credit and Investment Services That Add Value to Its Primary Business Logistics Product Line

Christopher Johnson, SVP and President Global Financial Services, is quoted throughout this article, which features our Global Financial Services business and highlights Pitney Bowes history of fueling the rise of small businesses. “When many of the company’s long-time clients began to report unmet financial needs, the company added credit and capital products to meet that demand.”

Royal Mail Market Reach | Eight reasons mail is the right channel for fundraisers to use now

This guest blog post exploring the power and effectiveness of mail for charities has been written by Ryan Higginson, Vice President & UK/ROI Country Leader, Sending Technology Solutions, Pitney Bowes.

TechCircle | The role of data engineering and data science in the shipping industry

In this article, Pankaj Sachdeva, vice president, innovation and India site leader, talks about how data is generated, captured, and leveraged during the shipping process. He also shares interesting use cases where data science is applied for prediction and operational optimization in the shipping industry.

BW People | Future Trends of Diversity & Inclusiveness at the Workplace

In this byline article, Ruchi Bhalla, Vice President, HR, APAC and India Country Leader talks about the role of Diversity and Inclusion in creating a positive and winning work environment. She highlights future diversity trends – making inclusion a strategic priority, creating a strong cultural foundation for inclusion, adoption of HR technology to minimize biases and re-engineering the employee experience.

Savoy | Pitney Bowes: Translating the Dream into Reality

Byline article by Sheryl Battles, VP, Global Diversity Inclusion and Engagement on Pitney Bowes legacy of inclusion and actions to advance our diversity and the inclusiveness of our culture, workforce, supply chain and communities in which we operate.

WSJ | Stores Have a Mission: Getting You to Keep That Thing You Bought Online

Consumers got comfortable buying everything from groceries to makeup online, as brick-and-mortar stores temporarily shut and anxiety mounted about spending time indoors. In a recent survey by technology company Pitney Bowes, 42% of consumers said they plan to shop even more online once the pandemic ends than they do now.

Freight Waves | Will Postal Service parcel rate hikes cause a shipper rethink?

The larger issue is that parcel shippers of all stripes overpay to the tune of about 13%, according to Jason Dies, executive vice president of Pitney Bowes Inc., the Postal Service’s largest workshare partner, and president of Pitney Bowes’ Sending Technology Solutions, whose SendPro software helps parcel shippers compare rates, carriers and service options. Postal Service parcel rates can vary widely, and the IT tools finally exist for shippers to identify and exploit any anomalies for their benefit, Dies said in an interview.

PARCEL | Mapping the incredible growth trajectory of the global parcel shipping industry

Insights from SendTech President, Jason Dies, on the incredible growth trajectory of the global parcel shipping industry, can be found on p32 and p33 of the Jan/Feb edition of PARCEL magazine.

Vogue Business | The single-use plastic overhaul is coming for fashion

“More than 100 billion packages are shipped each year across 13 major global markets, a figure expected to double by 2026.” Vogue Business cites the Pitney Bowes Parcel Shipping Index in its report on single use plastics in fashion.

MM Logistik | That's how parcels reach their goal faster

In its Parcel Shipping Index, Pitney Bowes estimates that last year was a record year for German CEP services - with over 4 billion parcels nationwide. In view of this sheer mass, the industry is faced with the question of how parcel delivery can be further optimized.

SDC Executive | 5 Critical Lessons SMBs Can Learn from the Impact of COVID-19

In this byline article for Supply and Demand Chain Executive, Jason Dies, Executive Vice President and President, Sending Technology Solutions, shares five lessons learned during Covid that small businesses can use to build a strong foundation for 2021.

Channel Life | Future trends for parcel sending and e-commerce

Byline article by Pitney Bowes head of shipping for A/NZ Ben Seal on trends that emerged in 2020 and are here to stay.

ELFA | It’s Time for Lenders to Step Up and Support the Small Business Community

Byline article by Christopher Johnson, Senior Vice President and President, Pitney Bowes Financial Services for the March/April edition of the Equipment Leasing and Finance Association (ELFA) magazine.

IT Brief | Managing health, safety, and security with visitor management systems

The workplace is evolving, and organizations across different industries accelerated their digital adoption and transformation in response to the pandemic, integrating new technology solutions and ways of working. In this byline article by Stephen Darracott, Pitney Bowes VP and country manager for ANZ and Japan, writes about visitor management solutions’ crucial role in security.

e-commerce magazin | Same day delivery is history: Germans are surprisingly patient when it comes to shipping

Retail TouchPoints | Six Things the Consumer of 2021 Really Wants

Six things we learned consumers want from retailers heading into 2021 from Pitney Bowes weekly consumer research BOXpoll.

Freight Waves | Commentary: 7 ways small business can cut parcel-shipping costs

SendTech President Jason Dies shares ways small and medium-size businesses can mitigate parcel delivery costs in this byline article for Freight Waves.

WSJ | Data Science Focus Delivers for Pitney Bowes

Pitney Bowes Inc.’s expansion into software-powered logistics has helped the century-old company capture a piece of a booming e-commerce market sparked by the coronavirus outbreak, the company’s chief innovation officer says.

Supply Chain Dive | Pitney Bowes offers same-day delivery as fast as 2 hours with gig economy last-mile partners

Pitney Bowes launched a door-to-door same-day delivery service within its SendPro platform, the company announced Tuesday. "Same Day Delivery rates are on par or slightly lower than the typical next day air service from the major carriers," Shemin Nurmohamed, senior vice president of product management at Pitney Bowes, said via email. The program is intended for shippers in locations that facilitate two-hour windows, shipping parcels weighing up to 50 pounds distances of 50 miles or fewer.

Forbes | Leadership Quotes From 10 Transformative CEOs During 2020

CEO Marc Lautenbach is quoted in the article "Leadership Quotes From 10 Transformative CEOs During 2020"

WWD | Holiday Season Kickoff Reveals Permanent Shifts in Consumer Preferences

In a report by Pitney Bowes and Morning Consult, researchers said “online shopping habits expedited by the pandemic are here to stay this holiday season.”

Great Place to Work® Institute | Pitney Bowes Named One of India’s Top 25 Best Workplaces in IT & IT-BPM for 2020

Economic Times India | With changing landscape, leaders must be agile and empathetic

“The post-Covid era will usher in a new beginning for the talent landscape. Workplaces will be hybrid with a mix of remote and on-site operations.” – Ruchi Bhalla, VP Human Resources, Pitney Bowes India

WSJ | Logistics Report

Logistics Management | Pitney Bowes Parcel Shipping Index points to major parcel volume and revenue gains

As more consumers remain hunkered down at home, due to the COVID-19 pandemic, the parcel sector continues to reap the benefits, in for form of increasing volumes. It is fair to say that was a key finding in the Parcel Shipping Index, which was issued this week by Stamford, Ct.-based Pitney Bowes, a global technology services provider of commerce solutions powering billions of transactions.

Supply Chain Dive | Parcel shipments passed 100B in 2019, will more than double by 2026: Pitney Bowes

Pitney Bowes predicts global parcel volume will reach 220-262 billion annual parcel shipments by 2026 due to the quickening pace of e-commerce offerings from retailers and adoption from consumers around the world.

Internet World | New record: over 100 billion parcels worldwide

Last year, for the first time, over 100 billion parcels were sent worldwide, according to the current "Parcel Shipping Index" from Pitney Bowes. For comparison: in 2018 there were 87 billion shipments. In 2019, 3,248 parcels were sent per second worldwide.

Parcel and Postal Technology International | Pitney Bowes report shows global growth of parcel industry

Global e-commerce, shipping, mailing, data and financial services technology company Pitney Bowes has released its latest Parcel Shipping Index report, which found that global parcel volume surpassed 100 billion in 2019, reaching 103 billion.

Suddeutsche Zeitung | Every German receives an average of 44 parcels a year

Statistically speaking, hardly a week goes by in which the average German does not receive at least one parcel: private individuals and companies in this country received 3.65 billion consignments last year. And everything points to the fact that the industry around DHL and Hermes will beat this record again in 2020. That emerges from a study that the postal service provider Pitney Bowes will publish this Tuesday. If you calculate the sheer amount down to all residents, the average is 44 parcels per person per year.

Tamebay | Global parcel volume exceeds 100 billion for first time ever

Pitney Bowes have today released their latest Shipping Index which has found that global parcel volume surpassed 100 billion in 2019, reaching 103 billion. Forecasts predict that global parcel volume is likely to continue increasing due to uncertainty fueled by the global pandemic.

Footwear News | Consumers Care More About Quality of Experience Than Brand Values, When Made to Choose

The growing national conversation around issues like social justice and sustainability has infiltrated retail too, particularly in relation to brand marketing. But new data from Pitney Bowes suggests that this emphasis may be outsized, with consumers choosing quality of experience over aligned values when push comes to shove.

Hartford Courant | Pitney Bowes, turning 100, shifts to ecommerce as its trusted postage meter recedes into the past

Pitney Bowes Inc., known for its postage meter that was a staple in the pre-digital age, turns 100 this year, just in time to prove it knows how to make money in ecommerce.

Tech Circle India | How AI and predictive analytics can help ecommerce tide over the Covid-19 crisis

WSJ | Pitney Bowes Is Unboxing E-Commerce Bonanza

Reuters | Change Agents

Thrive Global | “Just get over yourself!” With Johnna Torsone and Parveen Panwar, Mr. Activated

Smallbiz Daily | Three Steps Your Small Business Can Take to Prepare for the New Reality

Seeking Alpha | Pitney Bowes and UPS team up to offer discounted shipping services

Reuters | The new normal of office culture

ELFA | ELFA Members Respond to COVID-19

CT News 12 | 2 companies team up to send thousands of letters to troops around the world

The Org | The 25 Tech Companies with the Most Gender Diverse Boards

Chief Executive | Into The Unknown: A Candid Assessment Of What Comes Next

TECHGIG |'Hackathons: The best medium to identify tech talent