How Chatham University streamlined their shipping, mailing, and receiving workflows with a single, end-to-end platform.

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Unique Challenge

Chatham University needed a secure and comprehensive shipping platform that would help them have full visibility and control over their shipping and mailing, tracking, and data.
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Our Solution

Pitney Bowes offered flexible, cloud-based solutions empowered by the Pitney Bowes Shipping 360 platform and its range of products to assist Chatham University solve day-to-day operational challenges and transform their mail center into a streamlined, integrated, and data-driven operation.
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What It Offers

Chatham University can maximize their efficiency with the time and cost-saving solutions Pitney Bowes has to offer through the Pitney Bowes Shipping 360 platform. They now have a platform that scales with them, offers complete visibility and reporting, and shows them the best delivery option every time.

Chatham University is a private university in Pittsburgh, Pennsylvania with three unique campus locations: Shadyside Campus, Chatham Eastside, and Eden Hall Campus. Chatham has an enrollment of over 2,400 students across over 60 undergraduate and graduate programs in these areas of excellence: sustainability & health, business & communications, and the arts & sciences. Chatham has consistently been named a College of Distinction and was top-ranked for social mobility and a “Best College” by U.S. News & World Report.

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Unique Challenge

Chatham needed a way they could reduce shipping costs when sending diplomas, transcripts, admission letters, fundraising letters and other critical documents throughout the semester, while still maintaining visibility in tracking and capturing cost-saving insights. Whether they’re servicing students, faculty, or local residents, Chatham was looking for a solution to decrease shipping costs across their 3 locations, provide real-time tracking, capture all data whether internal or external, and streamline their reporting all with minimal IT assistance so that student workers could easily learn and master the solutions.

“It’s exceeded my vision 100%. It’s found pain points that I didn’t know existed and it’s smoothed them out for me. The analytics is a dream come true. At this point, I couldn’t live without it.” 
— Austin Jordan, Facility Manager, Gem Shopping Network

Our Solution

Chatham University chose a secure, cloud-based solution that provides robust shipping, tracking, receiving, and reporting capabilities. It helps the student workers across all of their locations to make smarter shipping decisions by identifying the best combination of rates and delivery options across top carriers. They’re able to generate discounted shipping labels and US postage and can view all carrier activity and costs in one location. Once shipped, Chatham was able to use PitneyTrack to notify students of package movement and delivery via email, in order to provide full visibility and transparency. Additionally, they were able to save days of manual work with PitneyAnalytics to automatically capture all internal and even external transactions and streamline their accounting and reporting processes. They can manage all of these shipping activities through one single intuitive dashboard.

“From a higher education standpoint, this platform is a dream. If you run any kind of mailroom through a higher education university, I don’t see how this isn’t a benefit.”
— Mail & Copy Center Manager, Chatham University

What It Offers

Pitney Bowes offered a comprehensive and efficient shipping platform to bring Chatham University’s entire shipping operation to the next level. They can achieve complete control and visibility with a unified shipping experience to ensure their employees and students are always satisfied. Chatham has been able to drastically improve their employee and student experience and streamline their reporting and analytics processes to save of manual work, all while maximizing their savings and efficiency.

Learn more

Explore how Pitney Bowes can help streamline your shipping and mailing operation today.