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How to Create a Case

UPDATED: January 31, 2018

The feature Create a Case allows you to make your own support requests. Submit questions about your account or billing, make a service request for technical support, or view your cases anytime. Note: You must first create a profile to access  case management online.


  1. Select this blue button to sign in here and go directly to create a case:
  2. Sign In

  3. Select an option for specific instructions:
    • Account Support - select if you have an issue related to your Pitney Bowes account such as: invoices, making payments, or changes to your account.
    • Technical Support - select if you have an issue related to your product or equipment.
  4. Once you submit your case, you will receive a confirmation number, and a Pitney Bowes representative will be assigned to help you.

 TIP: To track the status of your open cases, sign in, scroll down to the section, 'Support Cases', and select the button Manage All Cases.