How to Create a Case

The feature Create a Case allows you to make your own support requests. Submit questions about your account or billing, make a service request for technical support, or view your cases anytime. Note: You must first create a profile to access case management online.


  1. Select this button to sign in here and go directly to create a case:

  2. open tab Sign In to Create a Case

  3. Select an option for specific instructions:
    • Account Support - select if you have an issue related to your Pitney Bowes account such as: invoices, making payments, or changes to your account.
    • Technical Support - select if you have an issue or error related to your product or equipment.
  4. Once you submit your case, you will receive a confirmation number, and a Pitney Bowes representative will be assigned to help you.

tip TIP: To track the status of your cases, sign in, Select the Support & Cases  menu at the top of the page then select Manage Your Cases.

UPDATED: May 11, 2021