SendPro® Enterprise AWS Migration FAQs

We’re committed to making this migration as smooth as possible with minimal disruption to your business. Below are additional compliance and regulatory details that may be shared as needed within your organization: 

• Compliance - Both infrastructures are SOC 2 Type II certified.
• Data Residency – US-based clients’ data will reside in the same geographic regions as before. Canadian clients’ data will be transferred from the United States to the AWS Canada region.
• Regulatory – Your data processor will change from the current WiseTech Global US Inc dba Pierbridge to Amazon Web Services, Inc.

For a typical migration of this type, we anticipate a very short downtime of under 4 hours. 

If you ship with UPS, you'll need to reauthenticate in the app. Please follow these instructions.

If you are using Single Sign On, your Identity Provider (IDP) URL will need to be changed. Please follow these instructions.

Yes. Our support and sales teams will work with your team to build this kind of testing into your migration schedule. 

The migration to AWS does not have any impact on platform SLAs. However, we do anticipate that our enhanced ability to monitor and manage workflows will lead to improved overall system performance. 

Please contact the Pitney Bowes Software Support team at SPESecuritySupport@pb.com. We’d be happy to assist you. 

To receive updated documentation, please email SPESecuritySupport@pb.com. 

Please contact your internal IT team to determine your whitelisting policies and coordinate with them to update your IPs.

SPE is only available for US and CA – international point of Origin Shipping outside of North America is not supported.

Canadian Based Tenants will be migrated to the Canadian Environment by default.

Please email the Pitney Bowes Software Support team at SPESecuritySupport@pb.com, or contact your Sales Representative. Your sales Representative’s contact details can be found in the email.