Update your product(s) physical location or billing address using Your Account.
Under the column titled, City, State, Country, select the link labeled: Change. Then complete the Change Address Form. Go directly to this section online by clicking this button:
You can also review step-by-step instructions.
Other profile updates?
Go directly to that area in your account by clicking the button: Sign In.
Or, view the step-by-step instructions included in each section.
Contact Name for Profile
Under Contact Information, change your First & Last Name associated with your online profile.
View this link for step-by-step instructions.
Note: To change the Contact Name associated with billing, such as the name referenced on invoice details, you must create an Account Support Case.
Contact Name on Invoice
To change the Contact Name associated with your invoice or statement, you must create an Account Support Case online. Use these selections to create a case:
Select Case Type: Account Support. Then select: Name and Address Change. Select the option: Update contact information. Go directly to create a case by clicking this button:
Company Name
Under Manage Accounts, select the Change link under the Company Name. Then enter your new company name and select the button: Create a Case.
View this link for step-by-step instructions.
Email Address
Under Contact Information, change your email address associated with your online profile.
When you update your email address we send you a verification email, which contains a link that you must click to confirm the change.
Note: The updated email address is also the username to sign into your account.
View this link for step-by-step instructions.
Password
Under Password & Security, update your password and security question and answer associated with your online profile.
View this link for step-by-step instructions.
Forgot your password? Learn how to reset a lost or forgotten password.
Manage Accounts
The Manage Accounts section provides account management features including add an account, invite a colleague to share access to your profile, and more.
View this link for detailed information and instructions.
Helpful information:
- If you need to create an online profile, view instructions.
- See the useful features and tools available: Your Account FAQs.
UPDATED: April 9, 2019
