VERIFIED SOLUTIONi

The article’s solution or answer has been confirmed in practice by a client or Pitney Bowes agent.

Changing your address and other account profile information online

Update your product(s) physical location or billing address using Your Account.

Under the column titled, City, State, Country, select the link labeled: Change. Then complete the Change Address Form. Go directly to this section online by clicking this button:

open tab Sign In to Change Address

You can also review step-by-step instructions.


Other profile updates?

From the list below, select an item you wish to update.

Go directly to that area in your account by clicking the button: Sign In.

Or, view the step-by-step instructions included in each section.

Contact Name for Profile

Under Contact Information, change your First & Last Name associated with your online profile.

open tab Sign In to Change Name

View this link for step-by-step instructions.

NoteNote: To change the Contact Name associated with billing, such as the name referenced on invoice details, you must create an Account Support Case.

Contact Name on Invoice

To change the Contact Name associated with your invoice or statement, you must create an Account Support Case online. Use these selections to create a case:

Select Case Type: Account Support. Then select: Name and Address Change. Select the option: Update contact information. Go directly to create a case by clicking this button:

open tab Sign In to Create a Case

Company Name

Under Manage Accounts, select the Change link under the Company Name. Then enter your new company name and select the button: Create a Case.

open tab Sign In Change Company Name

View this link for step-by-step instructions.

Email Address

Under Contact Information, change your email address associated with your online profile.

open tab Sign In to Change Email

When you update your email address we send you a verification email, which contains a link that you must click to confirm the change.
Note: The updated email address is also the username to sign into your account.

View this link for step-by-step instructions.

Password

Under Password & Security, update your password and security question and answer associated with your online profile. 

open tab Sign In to Change Password

View this link for step-by-step instructions.

tool Forgot your password? Learn how to reset a lost or forgotten password.

Manage Accounts

The Manage Accounts section provides account management features including add an account, invite a colleague to share access to your profile, and more.

open tab Sign In to Manage Accounts

View this link for detailed information and instructions.


Helpful information:

UPDATED: April 9, 2019