Uploading system logs on the SendPro C, SendPro+, SendPro C Auto (8H00, 9H00)

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Products affected: SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00)

Your meter creates a series of system logs that monitor a variety of operations on your device. Pitney Bowes Technical Support may ask you to upload one or more of these logs.

  1. Tap the Settings (gear) icon in the global toolbar.
  2. Scroll down to the Advanced Device Options section.
  3. Tap System Log Upload to see a list of the available logs. It may take a few minutes to collect all of the log files.
  4. Tap on the check box in front of any log that you wish to deselect.

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  5. Tap the Upload Selected Logs button.
  6. The message "Sending Log Files" appears. Once the upload is complete, the message "Upload Complete" displays.
  7. Tap Got It to return to the Home screen.

UPDATED: August 14, 2021