Plug the power adapter into the device and into a power outlet.
Check the LED. It should start blinking blue. This indicates that the device is searching a signal. Wait for 2 minutes before proceeding.
Check the LED color, and follow the associated actions below.
Important: Make sure you have cell phone reception. If you do not, the device will not be able to connect.
Solid blue - The device is connected. Proceed to step 4.
Solid yellow - The device cannot detect any signal at your location.
Yellow blinking - Move the device (and power adapter) closer to a window if possible. If there is no window in the area, move the device to an outside wall. Plug in the power adapter and wait five minutes and check the LED color. If it turns to solid blue, proceed to the next step. If it is still yellow blinking, contact Pitney Bowes technical support by using the Contact Us options below.
Blinking blue and yellow - Move the device (and power adapter) at least 10 feet away from any electric appliances that could be causing interference. Plug in the power adapter and wait five minutes and check the LED color. If it turns to only solid blue, proceed to step 4. If it remains blinking blue and yellow, contact Pitney Bowes technical support by using the Contact Us options below..
Connect the SmartLink Cellular device to the back of your meter using the USB cable.
Important: Make sure that the analog phone line is disconnected from the meter.
Verify that the LED on the device turns to green. This indicates that the device is connected to your meter and ready to use.
Attach the device to your meter with the included Adhesive Fastener Strips.
If you need further assistance, please use the Contact Us options below.
UPDATED: July 22, 2020