Accessing the SendPro Care app on the SendPro C/SendPro+

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Products affected: SendPro® C (2H00), SendPro® C/SendPro®+ (2H00, 8H00)
The SendPro Care app is a self-help application that allows you to quickly get information about your SendPro C/SendPro+ device.

If your SendPro C Lite, SendPro C, SendPro+ has a PCN model number of 8H00, you can access the SendPro Care app by tapping on the help icon (?) in the toolbar, or by tapping on the Help button in the application drawer.
User-added image

If your SendPro C Lite, SendPro C, SendPro+ has a PCN model number of 2H00, you can access the SendPro Care app by tapping on the SendPro Care button in the application drawer. Note that tapping on the help icon (?) in the toolbar opens the on-system help.

SendCare App
The SendPro Care app automatically recognizes your device issues and provides recommendations for resolving those issues. The app also provides:
  • Real-time predictive updates, diagnostic, error notifications, and offers.
  • Proactively prompts you with a solution that you can follow to resolve the error or issue.
  • Essential tools and guides.
  • Voice (mobile app) and text search to resolve issues quickly.
  • Product health management and tracking.
  • Account balances and case status.
  • Spending and saving insights to track your budget more effectively.
To learn how to use the SendPro Care app, tap on the i How to use icon on the main page of the application.
sendpro-care-app-1
To see how you can download the SendPro Care app to your mobile device, go to the Pitney Bowes support site for the SendPro Care app.

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UPDATED: February 16, 2021