"Clear insertion area" message on the Relay 2500, 3500, and 4500
Learn how to resolve the "Clear insertion area" message on the Relay 2500, 3500, and 4500.
Issue
The inserter displays the message "Clear insertion area."
Cause
Material was detected in the inserting area.
Resolution
- Open the tinted plastic cover on the right side of the inserter and remove any material
- Use the jam access lever on the envelope feeder to check for jammed envelopes under the feed roller
- Close the cover and restart the inserter
UPDATED: June 08, 2021