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No label or coversheet generated or printed when processing ERR in SendPro Enterprise Mailcenter App

Learn how to resolve no label or coversheet being generated or printed when processing ERR in the SendPro Enterprise Mailcenter App.
Products affected: SendPro® Enterprise

Issue

When generating a USPS electronic return receipt shipment (ERR) in the Mailcenter App, the shipment is processed but no label or coversheet is generated or printed.

Cause

Print Selected Document Type was not checked.

Resolution

Confirm the popup blocker in your browser is not preventing the window from appearing.

  • Note: This process will vary by browser.

If it is not being blocked, after clicking Print, when selecting the output type, confirm that Print Selected Document Type is checked at the bottom of the popup. 

UPDATED: April 08, 2025