Creating a domestic shipping label in the PitneyShip mobile app

You can use the PitneyShip mobile app to create a domestic shipping label and print it directly from your phone.
Products affected: PitneyShip™ mobile app

You can use the PitneyShip mobile app to create a domestic shipping label and print it directly from your phone.

Quick Steps

  1. Tap Ship on the Home screen.
  2. Tap the Package Type tab and choose your packaging type.
  3. Enter the recipient address.
  4. Tap Continue.
  5. Verify the address if asked.
  6. Select the service.
  7. Tap Print.


  1. On the Home screen, tap Ship.
  2. (Optional) To use a preset that you have previously created in PitneyShip, tap the Choose Preset tab and tap the desired preset. Presets must be created and edited in the desktop version of PitneyShip.
    Tip: If new presets were added, you can swipe down in the app to refresh the presets list.
  3. If not using a preset, tap the Package Type tab and choose your packaging type.
  4. If using carrier-specific packaging, tap the carrier, then select the package type. Scroll down to see more package types.
    Note: Carriers will vary based on your subscription level. DHL is only available for PitneyShip+ and PitneyShip++ users.
  5. If using your own packaging, tap My Packaging, then select the package type. To enter the dimensions and weight, tap on each field and enter the measurement.
  6. Tap Continue.
  7. (Optional) To change the sender address, tap the Sender Address at the top and select the desired address.
  8. (Optional) To assign this label to a cost account, tap the Cost Account menu and select the desired account. If you need to enable a cost account, log in to PitneyShip using a desktop and follow the steps in the Enabling cost accounts in PitneyShip article.
  9. Enter the recipient address, or tap the address book icon and select it from the address book. If you enter a new address, tap the Save to address book box to save it in your address book.
  10. To email the tracking number when you print the label, tap the Email the tracking number box. The sender and recipient email addresses are automatically filled in if they are in the address book. If the address is not automatically filled in, tap on the line below the box and enter it. To add another address, tap next to the first address.
  11. Tap Continue.
  12. If prompted to verify the address, tap Use Suggested.
  13. Select the service you wish to use. Scroll down to see all available services.
  14. Optional:
    • To add extra services, tap Add Extra Services, select the services, and tap Apply.
    • By default, rates from all carrier accounts are shown. To remove accounts, tap Filter, tap the accounts you do not wish to use, and tap Done.
    • By default, the services are sorted by Lowest Price. To sort by delivery speed, tap Lowest Rate > Fastest.
    • To go back to the previous step, tap the back arrow at the top.
    • To start over from step 2, tap Start Over.
  15. To print the label directly from your phone if you have a printer installed:
    1. Tap Print.
    2. If the Label Options screen opens, select your preferred label options.
      • Select Print Size: Select the size of the label you wish to print.
      • Contents of the shipment: Enter the contents of your shipment.
      • Print Way Bill: Tap this box if your shipment requires a waybill.
      • Memo: Your memo will be included on the shipping label.
      • Print Commercial Invoice: Tap this box to include a commercial invoice.

      Note: Available label options will vary depending on the carrier selected.

    3. Tap Print if you are ready to print your shipping label.
    4. (Optional) Tap Print Sample to print a sample label.
    5. When the label options opens, select the printer, select any other needed options, then tap Print to print the label.

    Note: If USPS SCAN Form printing is enabled in the PitneyShip mobile app, the label will be added to the current SCAN Form.

Reprinting the label, requesting a refund, or shipping another label

After creating a label, tap the 3 dots menu in the upper right SendPro Mobile 3 dots menu if you need to reprint the label, request a refund, or ship another of the same label.

Note: The last 10 labels you printed from the PitneyShip mobile app to a Wi-Fi printer are available in your phone's Downloads folder. Labels printed to a Bluetooth printer or the PitneyShip Cube are not on this list.

UPDATED: February 02, 2024