Requesting a USPS label refund in the PitneyShip mobile app

You can request a USPS refund up to 30 days from the date on which you created the label.

• When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
• The refund process can take up to 30 days because USPS waits to see if the label is used before crediting your account.
• You can track the refund status from the History screen.

If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through PitneyShip within 45-days of the label creation date.

1. Tap More > History.
2. Tap the shipment you wish to refund.
3. Tap the 3 dots menu in the upper right.
   
4. Tap Request Refund.
5. Check the box and tap Continue.