Installing the SendPro C Auto

If you are installing a SendPro C Auto for the very first time, follow these instructions.
Products affected: SendPro® C Auto (9H00)

If you are installing a SendPro C Auto for the very first time, follow these instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Install the printhead
  5. Install the ink cartridge
  6. Connect device to a power source
  7. Continue installation steps

1-install Before you begin

Before you begin installing your new SendPro C Auto, decide on your payment method and what type of connection method you are using.

Set Up your Postage Payment Method

Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how you are going to pay for postage before you can use your device. For more information visit paying for postage.

Choose your connection type

Wired Connectionswired-button_43x35

Take about 10 minutes to set up

Require an ethernet port and power outlet.

Wireless Connectionswireless-button_51x35

Take about 15 minutes to set up

Require access to a wireless network and power outlet.


Get account and password information

You need:

  • Your email address and password that you use to sign into Your Account on Pitney Bowes.
  • If you do not have a Your Account set up, use a browser on your computer and visit Your Account and click Register Now.

If you will be printing shipping labels you will need your SendPro Online or PitneyShip email address and password for that account.

  • If you have logged into Your Account on Pitney Bowes, or if you have used SendPro Online or PitneyShip to send a package, you can link to that account and use that email address and password.
  • If you do not have a shipping label account, you will have the option of creating one during the installation.

number-2 Open the box

In the box you will find:


number-3 Unpack the device

When lifting the device, have two people lift from each corner.



  1. Do not connect your device to a power source yet.
  2. Remove all packing materials from the device.

number-4 Install the printhead

  1. Open the cover to access the ink carriage.
    Open cover
  2. Remove the packing tape from the ink carriage.
    Remove packing tape from the ink carriage
  3. Open the ink carriage guard.
  4. Unwrap the printhead and remove the protective strip.
  5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
    Important: This step is critical to prevent device damage.
    Insert printhead
  6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly.

number-5 Install the ink cartridge

  1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
  2. Install the ink cartridge and close the guard.

  3. Close the cover.
    Close top cover

number-6 Connect the device to a power source

Connect the device to a power source. Tap the power button.

number-7 Follow the installation instructions on the device

  1. Wait for the device to start up.
  2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
  3. Tap Got it when you see the message "You're ready to start sending."

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UPDATED: May 24, 2023