Installing the SendPro C Auto

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Products affected: SendPro® C Auto (9H00)

If you are installing a SendPro C Auto for the very first time, follow these instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Install the printhead
  5. Install the ink cartridge
  6. Connect device to a power source
  7. Continue installation steps

Before you Begin

Before you begin installing your new SendPro C Auto, you need to decide how you are going to pay for postage and what type of SmartLink connection (wired or wireless) you wish to use.

Pay for Postage

Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how you are going to pay for postage before you can use your device. Visit for more information.

Choose your SmartLink Connection Type

Wired wired-button_42x33

  • Takes about 10 minutes
  • Requires an available internet jack and power outlet

Wireless wireless-button_50x33

  • Takes about 15 minutes
  • Wireless installation utilizes ‘BlinkUp technology’
  • Requires access to a wireless network and power outlet

Open the Box

Here’s a diagram and explanation of the items you should find in your box. If anything is missing, please contact Pitney Bowes.


Unpack the Device

Warning: When lifting the device, have two people lift from each corner.


  1. Remove all packing material from the device before assembly.


  1. Raise the deck and then turn the transport knob counterclockwise to lock the deck.

Warning: Lock the Transport Deck

  1. Open the cover and remove the packing tape from the ink carriage.


Caution: Do not connect the device to a power source yet.


Install the Printhead

  1. Open the ink carriage guard.


  1. Unwrap the printhead remove the protective strip.


  1. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.


Warning: This step is critical to prevent system damage.
  1. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly.


Install the Ink Cartridge

  1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.


  1. Install the ink cartridge and close the guard.


  1. Close the cover.


Connect the device to a power source

Connect the device to a power source and turn on the power switch.


Continue installation steps

  1. Wait for the system to start up.
  2. Tap Get Started on the touchscreen and continue the installation steps on the screen.


UPDATED: June 14, 2021