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Deleting an account on the Connect+ series and SendPro P series

Learn how to delete an account on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

If transactions have already been charged to an account, that account cannot be deleted. To prevent users from charging transactions against such an account, set the account status to inactive.

Note: If users are enabled on your system, only users with supervisor access rights can delete accounts.

  1. Select Manage Accounts on the Home screen.
  2. Select Delete account.
  3. Select the account, sub-account or sub-sub-account you wish to delete, then select OK.
  4. A message indicates which accounts will be deleted:
    • If there are lower level sub-accounts or sub-sub-accounts related to your selection, select Yes, delete accounts to delete all account levels.
    • If this is a single level account, or the lowest account level, select Yes, delete account.
  5. A message indicates that the accounts have been deleted. Select OK.
  6. Select Cancel to return to the main Manage Accounts screen.
  7. Select Done to return to the Home screen.

UPDATED: October 29, 2024