Unable to print when using SendSuite Tracking Online or PitneyTrack Inbound with Google Chrome
Learn how to resolve printing failure when using SendSuite Tracking Online or PitneyTrack Inbound with Google Chrome.
Products affected: SendSuite® Tracking Online, PitneyTrack™ Inbound
Issue
- Labels will not print.
- A red triangle appears in the web browser's address field.
- A red strike-through appears in the "https" portion of the SendSuite Tracking Online or PitneyTrack Inbound address in the web browser's address field.
Cause
Network security measures are preventing the components for web printing from loading.
Resolution
To enable printing, contact your IT department and have them either issue a certificate for https://sendsuitetracking.pitneybowes.com or add https://sendsuitetracking.pitneybowes.com to your computer's list of trusted sites.
UPDATED: October 17, 2022