Your meter displays the bug buddy screen and will not operate.
Bug buddy errors are errors reported by the operating system.
- Press Cancel to clear the bug buddy screen.
Important: Saving the bug buddy log file is not necessary unless requested by Pitney Bowes technical support.
- Double-tap on the System Shutdown icon.
- Select Shutdown now.
- Once the screen has been dark for 10 seconds, press and hold the power button for 5 seconds.
- Wait one minute, then press the power button.
If the issue is unresolved, please use the Contact Us
UPDATED: January 28, 2020