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"Bug buddy" message on the SendPro MailCenter, SendPro P or Connect+ series

Restart your meter to resolve bug buddy errors.

Products affected: SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000

Issue

The message "bug buddy" appears and your meter does not print.

Cause

Bug buddy errors are errors reported by the operating system.

Resolution

  1. Press Cancel to clear the bug buddy message. Note: Saving the bug buddy log file is not necessary unless requested by Pitney Bowes technical support.
  2. Double-tap on the System Shutdown icon.
  3. Select Shutdown now.
  4. Once the screen has been dark for 10 seconds, press and hold the power button for 5 seconds.
  5. Wait one minute, then press the power button.

UPDATED: November 02, 2026