Using the SendSuite Tracking Online or PitneyTrack Inbound Mobile App in offline mode

Learn how to use the SendSuite Tracking Online or PitneyTrack Inbound Mobile App in offline mode.
Products affected: SendSuite® Tracking Online, PitneyTrack™ Inbound
The SendSuite Tracking Online or PitneyTrack Inbound Mobile App provides support for offline receiving and delivery.

Features availability varies by subscription level. If you have any questions regarding your subscription level, please contact your administrator.

Be aware of the following when using the SendSuite Tracking Online or PitneyTrack Inbound Mobile App offline:
  • You must be connected to Wi-Fi or cellular in order to sign in to the SendSuite Tracking Online Mobile App.
  • Once signed in, you may use the Receive, Edit, and Deliver functions while disconnected from Wi-Fi or cellular.
  • Supported carrier barcodes will be successfully decoded while in offline mode.
  • Records created offline are saved locally on the device for up to 14 days. Records older than 14 days will be deleted and not uploaded.
  • Once the device is connected to Wi-Fi or cellular, pending offline transactions are automatically uploaded.
  • The app's Search feature will retrieve any records which are stored locally and are less than or equal to 14 days old. Those records may be edited.
  • For the SendSuite Tracking Online mobile app, while in offline mode, if there are pending offline transactions that have not been uploaded, the following icon will appear in the device's notifications area. This does not occur in the PitneyTrack mobile app.
SendSuite Tracking Online mobile app pending icon

UPDATED: October 17, 2022