How to modify Return To contact information on shipping labels in SendSuite Live

How to modify the Return To contact information on shipping labels in SendSuite Live.
Products affected: SendSuite® Live
The location of the return address contact information (Name, Email, Phone number) is dependent on the carrier.

ConnectShip carriers

Because of the way ConnectShip carriers are configured, all carrier labels will have the same contact information from one shipping address (the shipper in Progistics Management Console). This information must be changed in the Progistics Management Console:
  1. Select Windows Start > All Programs > ConnectShip Progistics.
  2. Right-click on Progistics Management Console and select Run as administrator.
  3. On the left side, expand Shipper Configuration.
  4. Select the desired shipper.
  5. On the right side, modify the contact information but do not change the physical address.
  6. Select Save.
  7. Reset Internet Information Services (IIS).

FedEx Ship Manager Server (FSMS) carrier

Important: You must contact FedEx to have the FedEx back-end system changed prior to editing FedEx Ship Manager Software.
  1. Select Windows Start > All Programs > Fedex Ship Manager Server v x.xx > FSMS Configuration.
  2. Select the location by the meter menu at the top of the page.
  3. Modify the contact information but do not change the physical address.
  4. Apply and Exit.
  5. Restart FedEx window services:
    1. Select the Windows Start button.
    2. In the search box, type services.msc.
    3. Select services.msc.
    4. Scroll down to locate the FedEx services.
    5. For each FedEx service, right-click on it and select Start or Restart.
    6. Close the Services window.

API or other carriers

The Return to contact information is based on the individual SendSuite Live user.

UPDATED: July 25, 2023