Services

Maximize your ROI and accelerate time to results.

Technical Support Services

Our team of certified technicians are here to help you prevent problems and quickly resolve any issues.

Flexible service options integrate maintenance, technical support and systems monitoring to support your business needs.

Service Level Agreements
Equipment Service Level Agreements
Minimize costly downtime with skilled technical service expertise. Our support and services teams provide skills, experience, insight to ensure clients stay up and running with remote, online, phone or onsite support.
Software Maintenance Agreements
Software Maintenance Agreements
Quick resolutions and updates for your software. We offer two levels of support to help you quickly resolve technical issues and update software. Each service option provides access to web self-help, technical support, product repairs, data updates and rate changes.

Valet Services

Take advantage of our proven skills and expertise. Pitney Bowes knows all the critical elements of an integrated print, mail and document processing ecosystem. We have proven industry experience helping clients reach operational and business goals faster.

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PoweGuard

Superior surge protection for your equipment to prevent unexpected disruption of your operations.

Power guard

Protective Covers

Guard against environmental concerns like dust, airborne particles, and moisture along with people unnecessarily touching the equipment.

Protective Covers

Mailer ID Assistance

Simplifies the process of securing a USPS Mailer ID for your mail production equipment. We’ll provide Gateway assistance, USPS follow up , problem resolution and  installation.

Mailer ID Assistance

Connectivity

We simplify the process networking and connecting your mailing and shipping products to get you online faster.

Connectivity

Carrier Assist

Get the guidance you need to set up your UPS, USPS, FedEx and DHL accounts to save money with carrier costs.

Carrier Assist

Critical Parts Recovery Subscription

Avoid costly service disruptions to your mailing solutions by having the right replacement parts on-site, ready to be installed.

Critical Parts Recovery Subscription

Pitney Bowes Ink

Pitney Bowes ink cartridges work with compatible machines to produce bold, vivid colors, along with sharp text and clean lines. Whether printing postage or business brochures, the result is high-quality text and graphics that meet the needs of most businesses.

Pitney Bowes Ink

Relocation Services

Minimize the impact of relocation on your organization. Our experienced team will Guide and assist with preparation, tear down and reassembly to expedite the entire moving process.

Meeting

Technical Support Overview

Customer

By Phone

Goal: Answer the Phone within 60 seconds
Dial 844-256-6444
chat

By Chat

Goal: Respond to a live chat request within 30 seconds.
Available Monday-Friday 8am and 8pm ET.
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Create A Case

Goal: Representative response within 60 seconds
Make your own support request online.
Online Support

Online Support

Our self service site to find helpful information about our products, services, software, postage, and your account.

Achieve higher performance with our technology and service solutions.

Power Guard icon
Power Guard
Superior surge protection and power stability. Avoid power disturbances and improve operational efficiency. PowerGuard protects your mail solution investment.
PB Backup icon
PB Backup
Protect your data to protect your business. Backing up your data is essential. Professional installation and configuration of your on-site backup system will be provided by our skilled Pitney Bowes service professional.

 

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