Disputing late fees or charges

Learn how to dispute charges on your invoices or credit line statements using your online account.

Go to the signin page.
If prompted, select Your Account portal, otherwise, you will be directed to your Your Account dashboard.
Select the Billing menu from the top navigation bar and click View and Pay Bills.
Select the statement date or invoice number.
Select Dispute a Charge.
Select the charge you want to dispute.
Select Create a Case.
Select the dispute category from the dropdown list.
Complete the form and select Submit Dispute.

Important: You can only dispute charges online on an open invoice. If you want to raise a dispute for a closed invoice, please create a case.

UPDATED: April 11, 2024