You will need to create an online account in order to use the online feature to dispute a charge or fee.
- Sign in to your account online:
- Click this button to directly to your Billing Accounts > Invoices
- Click this button to directly to your Credit Lines > Statements
- Then select the blue Account number for the invoice or statement in question.
- On the Details screen, select Dispute a Charge, located on the left side of the page, below Summary of Your Charges.
- Select the charge you want to dispute; then select the Create a Case button.
- Complete the form and select Submit Dispute.
- A confirmation message with your Case number will display.
UPDATED: August 14, 2021