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Dispute a Charge or a Fee on an Invoice or Statement

Learn how to question or dispute charges on your invoices or statements using your online account.
 
  1. Sign in to the Pitney Bowes Your Account online portal.
  2. Expand the Billing dropdown menu from the navigation bar and select View and Pay Bills.
    • Important Icon (2).png IMPORTANT: To dispute a charge on a reserve account, select Prepaid Statements from the left navigation bar. 
  3. Review open invoices from the all bills page and open the details page by selecting the invoice number or statement Date.
  4. From the details page, select Dispute a Charge, located on the bottom left side of the page.
  5. Select the charge you want to dispute; then select the Create a Case button.
  6. Complete the form and select Submit Dispute.
  7. A confirmation message with your case number will display. 

UPDATED: August 23, 2022