Disputing late fees or charges

Learn how to question or dispute charges on your invoices or credit line statements using your online account.
  1. Go to the signin page.
  2. If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard.
    • Your Account for billing, account management, leases and rentals 
    • Shipping 360 for the shipping and mailing cloud-based platform 
  3. Select the Billing menu from the top navigation bar and click View and Pay Bills.
  4. Select the statement date or invoice number. 
Fee waiver image
  1. Select Dispute a Charge, located on the bottom left side of the page.
  2. Select the charge you want to dispute.
  3. Select Create a Case.
  4. Select the dispute category from the dropdown list. 
  5. Complete the form and select Submit Dispute.

UPDATED: November 08, 2023