Disputing late fees or charges

1. Sign in to the Pitney Bowes Your Account portal.
2. Select Your Account.
3. From the top navigation bar, select Billing>View and Pay Bills.
4. Select the invoice number or statement date for the charge you want to dispute.
5. Select Dispute a Charge.
   
6. Select the charge you want to dispute.
7. Select Create a Case.
8. Select the dispute category from the dropdown menu. 
9. Complete the form and select Submit Dispute.

After you submit the dispute, a case is created for review by our support team.

Important: You can dispute charges online for open invoices. To dispute a charge on a closed invoice, create a case instead.