Resolve End of Day process stuck on Started in SendSuite Live

Learn what to do when the End of Day process is stuck on "Started" in SendSuite Live.

Products affected: SendSuite® Live

Issue

When performing the End of Day process for any carrier in SendSuite® Live, the status remains "Started," and the End of Day process will not continue.

Cause

The SendSuite Live Task Service has stopped or is not responding.

Resolution

To resolve this issue:

On the application server, select the Windows Start button.
In the search box, type services.msc.
Select services.msc.
Right-click on SendSuite Live Task Agent, and select Start or Restart
Close and re-open SendSuite Live. It should then automatically finish the End of Day process.

If this does not resolve the issue, contact software support.

UPDATED: August 14, 2021