Resolve End of Day process stuck on Started in SendSuite Live

Learn what to do when the End of Day process is stuck on "Started" in SendSuite Live.
Products affected: SendSuite® Live


When performing the End of Day process for any carrier in SendSuite® Live, the status remains "Started," and the End of Day process will not continue.


The SendSuite Live Task Service has stopped or is not responding.


To resolve this issue:
  1. On the application server, select the Windows Start button.
  2. In the search box, type services.msc.
  3. Select services.msc.
  4. Right-click on SendSuite Live Task Agent, and select Start or Restart
  5. Close and re-open SendSuite Live. It should then automatically finish the End of Day process.
If this does not resolve the issue, contact software support.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)