Clearing an envelope jam on the SendPro C Auto

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Products affected: SendPro® C Auto (9H00)

If an envelope jams in your device, you will see a message telling you the location of the problem. Follow the on-screen instructions or the steps below to clear the jam.

If the jam occurs in the feeder section:

The following error message appears, along with on-screen instructions for clearing the jam. 
"Problem with the Feeder"
The instructions appear here for your convenience. 

  1. Open the feeder cover.

    Feeder cover open

  2. Lift up on the jam release lever and move it to the left until it clicks into place.

    Jam release lever, unlock position

  3. Pull the envelope slightly to the left, then out the front.
  4. Move the jam release lever back to its original position and close the feeder cover.
  5. Load the mail stack properly on the feed deck.
  6. Make sure the moistener setting lever is in the right position for your envelopes.
  7. Tap Start to continue.

If a jam occurs in the printer deck:

The following error message appears in the display, along with on-screen instructions for clearing the jam. 
"Clear Paper Jam"
The instructions appear here for your convenience. 

  1. Turn the paper jam lever clockwise to drop the deck and remove the envelope.

    Paper jam lever, drop deck position

  2. Lift the deck back up into position.
  3. Turn the jam lever back to the locked position.
  4. Load the mail stack properly on the feed deck.
  5. Make sure the moistener setting lever is in the right position for your envelopes.
  6. Tap Start to continue.
If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021