Create an Account Support
case for issues or inquiries related to your Pitney Bowes account such as invoices, contracts, making payments or changes to your account. TIP
: You must first create a profile
before you can access online case management.
- Select this blue button to sign in here go directly to Create a Case:
- Select Account Support as the type of case to open.
- Select the type of issue you need to resolve.
- Select the account that is experiencing the issue, and verify your account information. Enter a description including any details that may help us resolve your issue.
- When finished, select Submit Request. Your case is entered into the system and you instantly receive a Case number.
To track the status of your open cases, Sign In
online and scroll down to the Support Cases
section. Select the link> Manage All Cases
If your only Pitney Bowes product is SendPro™ or pbSmartPostage™, please contact account support by phone or by chat to create a case.
UPDATED: May 05, 2021