Request Billing or Service Support
Learn how to easily create a support cases online when you have account and billing questions, or for technical service of a product.
If you have been unable to find an answer to a question within our online support pages, submit a request for assistance through the Your Account online portal.
To track the progression of an existing case, provide additional information or to follow up with agent working your case; see Managing support cases online for further information.
To track the progression of an existing case, provide additional information or to follow up with agent working your case; see Managing support cases online for further information.
Creating an online support case
- Sign in to the Pitney Bowes Your Account online portal.
- Expand the Support & Cases dropdown from the top banner and select Create a Case.
- Select an option for the type of issue you have.
- Financial Support - Related to billing, payments, or want to inquire about a charge, etc.
- Account Support - Related to contract details or looking to update your address etc.
- Technical Support - Need product support i.e help clearing an error code
- Follow the prompts to complete the case creation.
- Once the request is successfully submitted, you will receive a case number. This information will also be provided via email.
UPDATED: October 06, 2022