How to create an Account Support case

Learn how to create an Account Support case to report issues or inquiries related to your Pitney Bowes account.
Create an Account Support case for issues or inquiries related to your Pitney Bowes account such as invoices, contracts, making payments or changes to your account.  TIP: You must first create a profile before you can access online case management.
  1. Select this blue button to sign in here go directly to Create a Case:
sign in here button
  1. Select Account Support as the type of case to open. 
  2. Select the type of issue you need to resolve.
  3. Select the account that is experiencing the issue, and verify your account information. Enter a description including any details that may help us resolve your issue.
  4. When finished, select Submit Request. Your case is entered into the system and you instantly receive a Case number.
To track the status of your open cases, Sign In online and scroll down to the Support Cases section. Select the link> Manage All Cases.

Note: If your only Pitney Bowes product is SendPro™ or pbSmartPostage™, please contact account support by phone or by chat to create a case.

UPDATED: October 11, 2021

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