Create a case for billing or service support

Sign in to Your Account online to create a case and get assistance for financial, account or technical support.

Creating an online support case

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select Support & Cases and click Create a Case.
3. Select an option for the type of support you are requesting
   • Financial Support for requests relating to billing, invoices, charges and payments.
   • Account Support for assistance with account changes, contracts, postage or order queries.
   • Technical Support for assistance with meter equipment or apps.
4. Select a topic relevant to your query from Step 2 and Step 3.
5. Complete the 3 sections of the case form and select Submit to create your case.

After the request is submitted, a case number will appear for your reference.

Related topics

• Managing support cases online