Request a Refund of a Credit Balance on an Account
Learn how to request a refund if an account balance is in credit.
Refund requests can only be processed for accounts that hold a credit balance. See Check Account Balances to confirm if an account holds a credit balance.
Locate the account type below and follow the steps to submit a refund request.
Locate the account type below and follow the steps to submit a refund request.
Purchase Power®/Reserve Account®/Prepaid USPS®
❗IMPORTANT: Before requesting a refund on a reserve or USPS prepaid account, ensure sufficient prepaid funds remain in the account if further meter refills are needed.- Open the Refund Request Form.
- Complete all sections within the form.
- Select Continue to submit the request.
Lease/Rental
- Sign in to the Pitney Bowes Your Account online portal.
- Expand the Support&Cases dropdown from the top navigation bar and select Create a New Case.
- Select Financial Support>Payment then the account type.
- Complete the form and press Submit.
- To ensure we can resolve your query as efficiently as possible, please include all relevant details when submitting the request.
UPDATED: June 23, 2022
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