Request a Refund of a Credit Balance on an Account

Learn how to request a refund if an account balance is in credit.
Refund requests can only be processed for accounts that hold a credit balance. See Check Account Balances to confirm if an account holds a credit balance. 

Locate the account type below and follow the steps to submit a refund request. 

Purchase Power®/Reserve Account®/Prepaid USPS®

IMPORTANT: Before requesting a refund on a reserve or USPS prepaid account, ensure sufficient prepaid funds remain in the account if further meter refills are needed. 
  1. Open the Refund Request Form.
  2. Complete all sections within the form. 
  3. Select Continue to submit the request. 


  1. Sign in to the Pitney Bowes Your Account online portal.  
  2. Expand the Support&Cases dropdown from the top navigation bar and select Create a New Case. 
  3. Select Financial Support>Payment then the account type
  4. Complete the form and press Submit
    • To ensure we can resolve your query as efficiently as possible, please include all relevant details when submitting the request.

UPDATED: June 23, 2022

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