Request a refund of a credit balance on an account

• Line of credit (Purchase Power)
• Deposit Account (Reserve Account)
• Lease, Rental or Supplies

Line of Credit (Purchase Power)

1. Sign in to the Pitney Bowes Your Account online portal.
2. If prompted, select Your Account business portal, otherwise, you will be directed to your Your Account dashboard.
3. Select Postage and click Credit Line Balance.
4. Select the Request a Refund link for the required account.
   • Note: If your account is in credit, the current balance will be a negative amount.
     
5. Complete the refund form and click Continue.

Deposit Account (Reserve)

1. Sign in to the Pitney Bowes Your Account online portal.
2. If prompted, select Your Account business portal, otherwise, you will be directed to your Your Account dashboard.
3. Select the Postage menu and click Prepaid Balance.
4. Select the Request a Refund for the required account.
   • Note: You can only apply for a refund when there is an available balance for your account.
     
5. Complete the refund form and click Continue.

Request a refund for a Lease or Rental account 

1. Go to the signin page.  
2. If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard. 
   • Your Account for billing, account management, leases and rentals 
   • Shipping 360 for the shipping and mailing cloud-based platform 
3. Select the Support & Cases menu and click Create a New Case. 
4. Select Financial Support>Payment then the account type. 
5. Select the button I have a credit on my invoice. 
6. Complete the form and press Submit.
   We will process refunds within fifteen business days and email you after the refund is complete.