Request a refund of a credit balance on an account

Learn how to request a refund if an account balance is in credit.
Refund requests can only be processed for accounts that hold a credit balance. See Check Account Balances to confirm if an account holds a credit balance. 

Locate the account type below and follow the steps to submit a refund request. 

Purchase Power®/Reserve Account®

❗ IMPORTANT: Depleting the postage account of all funds may affect other mailing operations within your company. 
  1. Open the Refund Request Form.
  2. Complete all sections within the form. 
  3. Select Continue to submit the request. 
  4. An email will be sent once the request is complete, refunds can typically take 10-15 days to complete. 
  • Refunds can take up to 15 business days to process. 
  • If further information relating to your request is required, the representative assigned to your case will contact you via email. 


  1. Go to the signin page.  
  2. If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard. 
    • Your Account for billing, account management, leases and rentals 
    • Shipping 360 for the shipping and mailing cloud-based platform 
  3. Select the Support & Cases menu from the top navigation bar and click Create a New Case. 
  4. Select Financial Support>Payment then the account type. 
  5. Select the button I have a credit on my invoice
  6. Complete the form and press Submit
    • To ensure we can resolve your query as efficiently as possible, please include all relevant details when submitting the request.
  7. A Pitney Bowes representative will be assigned to your case and will assist with completing the request. 
    • Note: Refunds can take up to 15 business days to process. 

UPDATED: September 27, 2023