Replacing the ink cartridge on the mailstation and mailstation2

Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.
Products affected: mailstation™, mailstation2™

Try replacing your ink cartridge to improve your print quality on the mailstation and mailstation2.

Step 1: Watch the video

Step 2: Replace the ink cartridge

  1. Press Menu.
  2. Press Review (down) until the message Use ink functions? displays and press Enter/yes.
  3. Press Review (down) until the message Replace ink cartridge? displays and press Enter/yes
  4. Lift the control panel and locate the ink cartridge (see ink cartridge in white circle on image).
    locate mailstation ink cartridge
  5. Press the unlock icon to open the ink cartridge latch as shown in the image.
    open mailstation ink cartridge latch
  6. Tilt the old ink cartridge toward you and lift it out. Discard the old cartridge.
  7. Remove the new cartridge from its packaging and pull off the protective tape covering the vent and ink holes as shown below.
    remove packaging from new ink cartridge
  8. Insert the new ink cartridge by tilting it towards you and then insert it into print head. Straighten the cartridge into an upright position.
    insert new mailstation ink cartridge
  9. Press down on the ink cartridge latch until it locks into place.
    lock ink cartridge latch on mailstation
  10. Close the machine cover. Press Enter/yes.
    close mailstation machine cover
  11. Press Enter/yes to confirm the replacement. Wait while the system performs an initialization.
  12. When prompted, insert an envelope or tape sheet to print a test pattern.
    • The test pattern should look like the sample below (no missing lines). If it does, then press Enter/yes.
      good test print for mailstation
      Good Test Print
    • If the test pattern looks like the sample below (missing lines), then press No and refer to Cleaning the Printer Nozzles.
      poor test print for mailstation
      Poor Test Print

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UPDATED: April 20, 2022

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