Replacing the ink cartridge on the mailstation series

Learn how to change your ink cartridge on the mailstation or mailstation2.
Products affected: mailstation™, mailstation2™
  • If your meter displays the Low Ink message, order a replacement ink cartridge.
  • If your meter displays the Ink Out  message and has a blinking amber LED light, you must replace your ink cartridge before you can continue to print. Order a genuine Pitney Bowes replacement ink cartridge.
Order ink
Order ink


Follow these steps to replace your ink cartridge:
  1. Press Menu.
  2. Press Review (down) until the message Use ink functions? displays and Press Enter/Yes.
  3. Press Review (down) until the message Replace ink cartridge? displays and Press Enter/Yes.
  4. Press firmly on the unlock icon on top of the ink cartridge latch to open.
  5. Remove the old cartridge by tilting it forward and lifting it out.
  6. Remove all packaging and tape from the new cartridge.
  7. Insert the new cartridge by tilting it forward and then into an upright position.
  8. Press down on the ink cartridge latch firmly until it locks into place.
  9. Close the postage meter cover and Press Enter.
  10. Press Enter again to confirm, and wait while the initialization process completes. 
  11. Insert an envelope or tape sheet into your meter to print a test pattern.
  • If the test print is good, press Enter.
  • If the test print is poor, press No. Your meter will perform additional maintenance. 
Use the Contact Us options below, if you need further assistance.

UPDATED: October 19, 2021

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