Getting a USPS shipping label refund on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through SendPro Online within 45-days of the label creation date. 

The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in its mailstream before crediting your account.

Important: When you cancel a UPS or FedEx label, the credit will appear on your UPS or FedEx invoice.

  1. Tap SendPro Apps on the Home screen, then tap Shipping History. All of the shipping labels appear by date. The most recent date appears first in the list.
  2. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the sort order, tap the same column heading again.
  3. Tap on the shipment.
  4. Tap Request Refund.
  5. Select the box to agree to the conditions, then tap Continue.

Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request a refund for them via the SendPro C device. Sign in to sendpro.pitneybowes.com to request a refund for these transactions.
If your international package was returned by USPS due to COVID-19 restrictions, you cannot request a refund through SendPro Online. You must file a claim directly through USPS. Go to the USPS International Claims page and click on Create an Inquiry to file a claim. If approved, USPS will send you a check for the postage cost.

UPDATED: October 30, 2021