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Printing an international shipping label on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

You must declare package contents for U.S. customs when shipping internationally and to military mail.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00)

Printing an international shipping label is similar to printing a domestic shipping label. The main difference is adding the information required for customs purposes. You must declare package contents for U.S. customs when shipping internationally and to military mail.

  • In order to print an international shipping label with customs form from your device, you need to connect it to an 8.5 x 11 1E50 or 1E60 laser printer.
  • If you do not have a 1E50 or 1E60 laser printer, you can print an international label from your PitneyShip account using any 8.5 x 11 printer.

Before you begin

Important Update: New Shipping App Coming Soon

Starting November 19, you’ll begin seeing our new shipping application on your device. Migration will continue through the end of the year and into early 2026.

What You Need to Do Now

Before the migration completes, please:

  1. Tap Create Shipping Labels on the Home screen to identify which version of the app you currently use.
  2. Follow the instructions for your version to complete shipping tasks during the transition.
If you see this version, follow Method 1If you see this version, follow Method 2
Shipping screen original- method 1Shipping screen new- method 2

What’s Changing

You’ll notice interface changes as part of this update. These changes will make shipping faster and more intuitive. There’s no need to worry—your core functionality remains the same.

Method 1

Select the carrier

  1. Tap the carrier you wish to use.
    Shipping label carrier screen

Add the sender and recipient addresses

  1. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
    Shipping label sender address screen
  2. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.
    Shipping label cost account selection
  3. Tap Continue.
  4. Enter the recipient address manually or tap Address book to select one from the address book.
    Shipping label recipient address selection
  5. Tap Continue.

Select the package type and enter the dimensions

  1. Select the package type.
    Shipping label package type selection
  2. Enter the dimensions and weight of the package:
    • Tap each dimension and enter a value. Tap the green check mark when done.
    • If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply.
    • If you do not have a scale, tap Weight and enter the weight, then tap Apply.
      Shipping label package dimensions selection
  3. Tap Continue.

Enter the type of items in the shipment

  1. Enter the type of items included in your shipment, in this example Documents.
    Additional-customs-info
  2. Select either Abandon it or Return to Sender if the item cannot be delivered.
  3. Tap Continue.
  4. Tap Add an Item.
    add-custom-item
  5. Enter a description of each item, including the quantity, weight, value and where the item was made.
    add-custom-item-details
  6. If appropriate, enter optional HS Tariff information.
  7. To add additional items, tap Save and Add.
  8. Tap Continue.

Select Exemption type

  1. Tap Select Exemption Type and select the appropriate value.
    AES-Exemption-type
    For further information, refer to the USPS.COM Postal Explorer.
  2. Tap on the checkbox to agree to the USPS Privacy Act Statement.
    AEM-exception-form
  3. Tap Continue.

Add Customs information

  1. (Optional) Add any additional customs information you have in the fields provided.
  2. Tap Continue when done.

European Union (EU)

If you are shipping to a country that is part of the EU, you can collect, declare, and pay the import VAT tax to the authorities instead of making the recipient pay the import VAT tax when the items are imported into the EU.

If you have registered with the Import One-Stop Shop (IOSS) portal you can include your IOSS number with your additional customs information. Your device must have SendPro application software version 2.0.061R or later to use this feature.

IOSS-number-screen

For more information about the IOSS, visit the IOSS page.

Select the shipping services required

  1. Tap the service you wish to use.
    Shipping label service selection
  2. To add additional services, tap Extra Services.
    Shipping label extra services selection
  3. Enter the value of the item. Tap Apply when complete.
    Enter item value
  4. Select the desired services and tap Apply.
    Shipping label extra services

Print the shipping label

  1. To print the label, tap Print.
  2. (Optional) On the Label Options screen, tap Print Sample to print a sample label.
  3. Tap Print again and the label prints. You may need to enter the Sender and Recipient's phone number, as it is required for some services.
  4. The carrier screen reappears.

Method 2

Select the carrier

  1. Tap the carrier you wish to use.
    Shipping method 2- Select carrier screen

Add the sender and recipient addresses

  1. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
    Shipping method 2- Select sender address screen
  2. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.
    Shipping method 2- Select cost accounts screen
  3. Tap the Down Arrow.
  4. Enter the country from the drop down menu and the recipient address manually or tap Address book to select an international address from the address book.
    Shipping method 2- Select international recipient address screen
  5. Tap the Down Arrow.

Select the package type and enter the dimensions

  1. Tap the packaging type drop down menu and select the type of package you are sending.
    Shipping method 2- Select type of package screen
  2. Enter the dimensions and weight of the package:
    • Tap each dimension and enter a value. Tap the green check mark to cycle through each field and when done.
      Shipping method 2- Select package dimensions screen
    • If you have an attached scale, place the package on the scale and tap Get Weight. Tap Scale and the weight appears. Tap Apply.
    • If you do not have a scale, enter the weight in lbs, then tap the green arrow, enter the oz (if applicable), then tap the greenarrow.
  3. Tap the Down Arrow.

Select the shipping services required

  1. The system displays a list of the available carriers along with their estimated delivery dates and the total cost to send the package. Scroll down the screen to view all the carriers and their rates. Tap on the carrier service you want to use.
    Shipping method 2- Select service screen
  2. Select any extra services that you want to use (if available) and select Choose Service.
  3. Tap the Down Arrow.
    spc-intl-mail-selected

Select Export type

  1. Tap the Export type drop down menu and Tap what you have in your package, in this example Documents.
    Shipping method 2- Select international export type screen
  2. Select either Abandon it or Return to Sender if the item cannot be delivered.
  3. Tap Add First Item.
    Shipping method 2- Add export items screen
  4. Enter a description of each item, including the quantity, weight, value and where the item was made and the HS code.
    Shipping method 2- Shipment contents screen
  5. To add additional items, tap Save and then tap Add Another Item.
  6. Tap Save and Close when all items have been added.

Add Customs information

  1. Tap Add Customs. This may be optional dependent on the destination country.
  2. Enter the additional customs information required.
  3. Tap Save and Close when done.

Privacy statement

  1. Tap on the checkbox to agree to the USPS Privacy Act Statement or if using alternative carriers accept any statements that appear.
    Shipping method 2- agree to privacy statement screen

Print the shipping label

  1. To print the label, tap Print Label.
  2. (Optional) On the Label Options screen, tap Print Sample to print a sample label.
  3. Tap Print again and the label prints. You may need to enter the Sender and Recipient's phone number, as it is required for some services.
  4. The carrier screen reappears.

Related topics

UPDATED: November 25, 2025