Printing an international shipping label on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

You must declare package contents for U.S. customs when shipping internationally and to military mail.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Printing an international shipping label is similar to printing a domestic shipping label. The main difference is adding the information required for customs purposes. You must declare package contents for U.S. customs when shipping internationally and to military mail.

To print a shipping label, follow the steps in each section below.

  1. Before you begin
  2. Select the carrier
  3. Add the sender and recipient addresses
  4. Select the package type and enter the dimensions
  5. Enter the type of items in the shipment
  6. Select Exemption type
  7. Add Customs information
  8. Select the shipping services required
  9. Print the shipping label

1-install Before you begin

In order to print an international shipping label with customs form from your device, you need to connect it to an 8.5 x 11 1E50 or 1E60 laser printer.

If you do not have a 1E50 or 1E60 laser printer, you print an international label from your SendPro Online or PitneyShip account using any 8.5 x 11 printer.

number-2 Select the carrier

  1. Tap Create Shipping Labels on the Home screen.
  2. Tap the carrier you wish to use.
    Shipping label carrier screen

number-3_37x37 Add the sender and recipient addresses

  1. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.
    Shipping label sender address screen
  2. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost Account and select an account to change or add the account.
    Shipping label cost account selection
  3. Tap Continue.
  4. Enter the recipient address manually or tap Address book to select one from the address book.
    Shipping label recipient address selection
  5. Tap Continue.

number-4 Select the package type and enter the dimensions

  1. Select the package type.
    Shipping label package type selection
  2. Enter the dimensions and weight of the package:
    • Tap each dimension and enter a value. Tap the green check mark when done.
    • If you have an attached scale, place the package on the scale and tap Weight. Tap Scale and the weight appears. Tap Apply.
    • If you do not have a scale, tap Weight and enter the weight, then tap Apply.
      Shipping label package dimensions selection
  3. Tap Continue.

number-5_37x37 Enter the type of items in the shipment

  1. Enter the type of items included in your shipment, in this example Documents.
    Additional-customs-info
  2. Select either Abandon it or Return to Sender if the item cannot be delivered.
  3. Tap Continue.
  4. Tap Add an Item.
    add-custom-item
  5. Enter a description of each item, including the quantity, weight, value and where the item was made.
    add-custom-item-details
  6. If appropriate, enter optional HS Tariff information.
  7. To add additional items, tap Save and Add.
  8. Tap Continue.

number-6 Select Exemption type

  1. Tap Select Exemption Type and select the appropriate value.
    AES-Exemption-type
    For further information, refer to the USPS.COM Postal Explorer.
  2. Tap on the checkbox to agree to the USPS Privacy Act Statement.
    AEM-exception-form
  3. Tap Continue.

number-7 Add Customs information

  1. (Optional) Add any additional customs information you have in the fields provided.
  2. Tap Continue when done.

European Union (EU)

If you are shipping to a country that is part of the EU, you can collect, declare, and pay the import VAT tax to the authorities instead of making the recipient pay the import VAT tax when the items are imported into the EU.

If you have registered with the Import One-Stop Shop (IOSS) portal you can include your IOSS number with your additional customs information. Your device must have SendPro application software version 2.0.061R or later to use this feature.

IOSS-number-screen

For more information about the IOSS, visit the IOSS page.

number-8_36x35 Select the shipping services required

  1. Tap the service you wish to use.
    Shipping label service selection
  2. To add additional services, tap Extra Services.
    Shipping label extra services selection
  3. Enter the value of the item. Tap Apply when complete.
    Enter item value
  4. Select the desired services and tap Apply.
    Shipping label extra services

number-9_36x36 Print the shipping label

In order to print an international USPS shipping label, you need to connect your device to an 8.5 x 11 1E50 or 1E60 laser printer.
  1. To print the label, tap Print.
  2. (Optional) On the Label Options screen, tap Print Sample to print a sample label.
  3. Tap Print again and the label prints. You may need to enter the Sender and Recipient's phone number, as it is required for some services.
  4. The carrier screen reappears.

Related topics

UPDATED: June 28, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)