"Login Failed TrustFailure" message when opening ConnectRight Mailer

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Products affected: ConnectRight™ Mailer


When opening ConnectRight Mailer, the following message appears:
"Login Failed
TrustFailure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel."


Your network's security certificate for https://ws.lortondata.com has expired.


Notify your IT department that the security certificate for the website https://ws.lortondata.com needs to be renewed every 90 days.

Test Criteria
  1. Open web browser and go to https://ws.lortondata.com.
  2. In the browser's address bar next to the "https", make sure it shows that the connection to the site is secure.
  3. If you receive a message that there is a problem with this website's security certificate, as shown here, then the certificate is expired and your IT department needs to allow the website https://ws.lortondata.com to receive a new certificate every 90 days.
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UPDATED: August 14, 2021