"Login Failed TrustFailure" message when opening ConnectRight Mailer

Learn how to resolve the message "Login Failed. TrustFailure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." when opening ConnectRight Mailer.

Products affected: ConnectRight® Mailer

Issue

When opening ConnectRight Mailer, the following message appears:

"Login Failed
TrustFailure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel."

Cause

Your network's security certificate for https://ws.lortondata.com has expired.

Resolution

Notify your IT department that the security certificate for the website https://ws.lortondata.com needs to be renewed every 90 days.

Test Criteria

Open web browser and go to https://ws.lortondata.com.
In the browser's address bar next to the "https", make sure it shows that the connection to the site is secure.
If you receive a message that there is a problem with this website's security certificate, as shown here, then the certificate is expired and your IT department needs to allow the website https://ws.lortondata.com to receive a new certificate every 90 days.

Permissions required
Admin, Client

UPDATED: January 28, 2025