Configuring email package notifications in SendSuite Tracking Online

Print this support article
Products affected: SendSuiteĀ® Tracking Online
You can send customized email notifications to inform recipients that a package has been received, checkpointed, attempted, delivered, or refused. Attempted Delivery and Package Received notifications are available by default.

Email notifications will be sent from A "Sent from" label and "Reply to" email address can be configured under Settings > Package Notifications.

Note: Only users with an Admin role can perform this procedure.

This requires a subscription that supports this feature.

To configure your email notifications:
  1. Click on the gear icon in the upper right and select Package Notifications.
  2. To delete a notification, click on the gear icon next to it and select Delete.
  3. To change an existing notification, click on the gear icon next to it and select Edit.
  4. To add a new notification, click on the + icon.
  5. To activate or deactivate the notification, click on the Active/Inactive slider control.
  6. Enter the subject of the message in the Email subject box.
  7. Enter the body of the message in the template under Email message.
    • To insert dynamic text into the message, select Insert, then select the desired item: First Name, Last Name, Sender, Carrier, Tracking Number, Comments, or Recipient Location.
    • To see a preview of the custom email message, select Preview.
    • To return to the default message, click on Sample Messages, select the desired message, and click Use Sample Message.
  8. To choose when this notification will be sent, in the Rules section, under When an event matches the below condition, select the desired package status from the menu.
  9. When finished customizing the message, select the Save button at the bottom.
To disable notifications for individual recipients,Ā edit their contact information and uncheck Send an email when a package arrives for this recipient.

UPDATED: February 17, 2021