W1110, 1E40, 1E35, 1E41, or 1E45 label printer feeds incorrect label size when printing a label in SendPro Online

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Products affected: SendPro® Online, W1110 (1E40, 1E35, 1E41, 1E45) label printer

Issue

When printing a shipping label in SendPro Online, a W1110, 1E40, 1E35, 1E41, or 1E45 printer feeds more than one label's worth of paper.

Cause

The printer may need to be recalibrated.

Resolution

Solution 1: Restart the printer

Solution 2: Calibrate the printer

Solution 1: Restart the printer

  1. Turn the printer off.
  2. Wait 1 minute.
  3. Turn the printer back on.

If the issue is not resolved, try solution 2.

Solution 2: Calibrate the printer

  1. Open the printer’s top cover and feed the label so that it is ¼ inch out of the printer.
  2. Press and hold the Stop/Resume and the Feed/Cancel buttons simultaneously just until the rollers begin to move the labels. Immediately release both buttons when the label roll begins to move. The roll should advance one label and the left LED should be solid green.

If you need further assistance, please use the Contact Us options below.

UPDATED: April 29, 2021