Resolve print head communication errors on the Connect+ Series and SendPro P-Series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The meter displays one of the following error codes:
- 041822009B: Printer PCA board error
- 04182200B2: Printer unable to communicate with print head
- 041842003D: Missing print head
- 041842003A: Missing print head
- 041842003B: Print head error in the left slot of {{printaxis}} carriage
Cause
The printer has lost communication with the print head.
Resolution
To resolve these errors, remove and reinsert the print head:
- From the Home screen, select Settings under Mailing.
- Select Hardware.
- Select Printer.
- Select Print head at the top of the screen.
- Select Install New.
- Follow the instructions on the screen to remove and reinstall the print head.
Note: You can reinstall the existing print head. You do not need to install a new print head.
- Select Start or Tape to print a test pattern.
- Select Image is OK - Done.
- Press Home to return to the Home screen.
UPDATED: June 11, 2020
