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Pitney Bowes Support
Resolve print head communication errors on the Connect+ Series and SendPro P-Series
Resolve print head communication errors on the Connect+ Series and SendPro P-Series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The meter displays one of the following error codes:
041822009B: Printer PCA board error
04182200B2: Printer unable to communicate with print head
041842003D: Missing print head
041842003A: Missing print head
041842003B: Print head error in the left slot of {{printaxis}} carriage
Cause
The printer has lost communication with the print head.
Resolution
To resolve these errors, remove and reinsert the print head:
From the Home screen, select
Settings
under Mailing.
Select
Hardware
.
Select
Printer
.
Select
Print head
at the top of the screen.
Select
Install New
.
Follow the instructions on the screen to remove and reinstall the print head.
Note:
You can reinstall the existing print head. You do not need to install a new print head.
Select
Start
or
Tape
to print a test pattern.
Select
Image is OK - Done
.
Press
Home
to return to the Home screen.
If the issue is not resolved, contact client support. Please have your model number ready.
UPDATED: June 11, 2020
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