Printhead communication errors on the Connect+ Series, SendPro P-Series or SendPro MailCenter

Issue

One of the following error codes appear and the meter will not print:

• 041822009B: Printer PCA board error
• 04182200B2: Printer unable to communicate with print head
• 041842003D: Missing print head
• 041842003A: Missing print head
• 041842003B: Print head error in the left slot of {{printaxis}} carriage

Cause

The printer has lost communication with the printhead.

Resolution

Remove and then replace the printhead to resolve printhead communication errors.

1. Select Settings on the Home screen.
2. Select Hardware.
3. Select Printer.
4. Select the Print head tab.
5. Select Install new.
6. Open the printer cover. If a message about the printer cover being open appears, select Clear message.
   
7. Open the blue lid.
   
8. Lift one printhead out by the blue handle.
   
9. Re-insert the printhead. The print contact must be facing toward the front of the device.
   
10. Make sure the handle is down and then apply pressure only to the center of the printhead.
11. Close the blue lid securing the printheads in position.
    
12. Close the printer cover.
13. Select Start to print a test pattern on an envelope or select Tape to print a tape.
14. Select either:
    • Image is OK - Done if the print quality is acceptable and then select the Home button to return to the Home screen or
      
    • Select Not OK - Clean print head if the print quality is unacceptable. The meter cleans the printhead. Perform another test print when prompted. You can perform up to three printhead clean cycles.
15. Select the Home button to return to the Home screen.