Resolve "Packing instructions 965 or 968 require that a PI Section be specified" when shipping lithium ion batteries in SendSuite Live

Learn how to resolve the error "Packing instructions 965 or 968 require that a PI Section be specified" when shipping lithium ion batteries using LabelMaster DGIS in SendSuite Live.
Products affected: SendSuite® Live

Issue

When attempting to ship lithium ion batteries using LabelMaster DGIS, the error "Packing instructions 965 or 968 require that a PI Section be specified" is displayed.

Cause

As of May 10, 2017, the LabelMaster DGIS API does not support shipping lithium ion batteries.
 

Resolution

As of May 10, 2017, LabelMaster DGIS does not support shipping lithium ion batteries. To process lithium ion batteries, go directly to the DGIS website, or ship via another method outside of SendSuite® Live.

UPDATED: June 02, 2021

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