Resolving the "Shared Services has stopped working" message on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (2H00, 8H00)


The meter displays the message "Shared Services has stopped working" and will not print.


The meter software has encountered an error.


You may be able to clear the error by restarting the meter:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.
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UPDATED: July 14, 2020