"Error occurred during Login. Please contact your system administrator." when accessing SendSuite Live project server login or Admin site

Learn how to resolve the error "Error occurred during Login. Please contact your system administrator." when trying to sign in to SendSuite Live.

Products affected: SendSuite® Live

Issue

When trying to access the SendSuite® Live project server or Admin site, the error "Error occurred during Login. Please contact your system administrator." is displayed.

Cause

The SQL Server service on the server is stopped.

Resolution

On the server where the SendSuite Live SQL Database is installed, select the Windows Start button.
In the search box, type services.msc.
Select services.msc.
Scroll down to locate the SQL Server (InstanceName) Service.
Right-click and select Start.
Test to verify this has resolved the issue.

UPDATED: August 14, 2021

Live Chat

Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET

Live Chat

Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET

Create a case

Submit support requests (Sign in required)