"Error occurred during Login. Please contact your system administrator." when accessing SendSuite Live project server login or Admin site
Products affected: SendSuite® Live
Issue
When trying to access the SendSuite® Live project server or Admin site, the error "Error occurred during Login. Please contact your system administrator." is displayed.
Cause
The SQL Server service on the server is stopped.
Resolution
- On the server where the SendSuite Live SQL Database is installed, select the Windows Start button.
- In the search box, type services.msc.
- Select services.msc.
- Scroll down to locate the SQL Server (InstanceName) Service.
- Right-click and select Start.
- Test to verify this has resolved the issue.
UPDATED: August 14, 2021
