Resolve Error 27 "Double Feed: B" on the DI950, Relay 8000 and more

Learn how to resolve error code 27 "Double Feed: B" on the DI950, Relay 8000 and more.
Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The inserter displays error 27.* Double Feed: B and will not run.

Cause

More than one piece of material fed out of tray B at once.

Resolution

To resolve this issue:
  1. Remove any partially fed material from the feed trays.
  2. Press Clear Deck to remove any material that is still in the system.
  3. Fan the material to prevent items from sticking together.
  4. Verify that the correct material is loaded into tray B.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
  1. Verify that the side guides are set correctly. There should be approximately 1/8th inch on either side of the material.
  2. Unless you are manually feeding sets, ensure that the Manual Feed switch is in the down position (normal).
If the issue is not resolved, contact client support. Please have your model number ready.

UPDATED: August 14, 2021

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