Cost account reports for postage are not printing on the SendPro MailCenter, SendPro P or Connect+ Series

Issue

Cost account reports for postage are not printing on the laser report printer.

Cause

• The printer is not connected to power or to the meter.
• The printer is out of paper.
• The printer is jammed.
• The printer is out of toner.

Resolution

The SendPro MailCenter, SendPro P or Connect+ only supports the following Pitney Bowes report printers:

• 1E20
• 1E30
• 1E31

If you need one of these printers, contact your Pitney Bowes sales associate.

1. Make sure that the laser printer was plugged in and switched on before the meter was turned on. If it was not, turn them both off and start again, turning on the laser printer before turning on the meter.
2. If the lights on your printer do not change and the printer does not start printing, check the USB connection between the printer and the left side of the meter.
3. Make sure that the laser printer has power by checking the lights on your printer. If there are no lights:
   1. Ensure that the power switch on the right side of the printer is set to the On position (|).
   2. Ensure that the power cable is plugged in to both the printer and a working electrical outlet.
4. Ensure that paper is loaded in the printer:
   1. Pull open the paper tray on the bottom of the printer.
   2. Make sure that there is sufficient 8.5 x 11 paper loaded to print your report.
5. If the print is light or the pages are coming out blank, you may be out of toner. If you need a new toner, you can purchase one via the Pitney Bowes online shop.
6. If the cost account reports are still not printing, you can export the cost account report to a USB drive. See Exporting an accounting report.