Removing funds from a DM100i, DM125, DM200L, and DM225 with an "ink out" or "no ink tank detected" message

Learn how to remove funds from a DM100i, DM125, DM220L, or DM225 with an "ink out" or "no ink tank detected" message.
Products affected: DM100®i, DM125™, DM200L™ DM225™
To remove the funds from a DM100i, DM125, DM200L, or DM225 that has an "ink out" or "no ink tank detected" message:
  1. Select Seal Only Mode.
  2. Press Options.
  3. Press Page Down twice.
  4. Select Advanced Features.
  5. Press Page Down.
  6. Select Meter Withdrawal.
  7. Select Transfer All Funds From Meter To PBP Account.
  8. The meter will connect to the data center and return the funds to the account the funds originally came from.
If your issue is not resolved, contact technical support. Please have your model and serial number ready.

If you are returning, replacing or upgrading your meter and have any questions about the status of the postage return; Please see How to manage your funds when returning, replacing or upgrading your meter 

UPDATED: August 14, 2021

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