"Error: Starting Activity" message on the SendPro C Lite, SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays the message "Error: Starting Activity" when launching Trackable Labels.

Cause

You are attempting to sign into Trackable Labels using the user profile icon in the top right corner of the toolbar. 
User-added image

Resolution

Solution 1


Tap Trackable Labels on the Home screen to begin the sign in process.

Solution 2


If you still see the message "Error: Starting Activity", reboot your device:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the meter back on.
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UPDATED: June 03, 2021