"Error: Starting Activity" message on the SendPro C Lite, SendPro C, SendPro+

If you are seeing the message "Error: Starting Activity" when you try to print labels, tap Trackable Labels on the home screen to begin the sign in process.

Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays the message "Error: Starting Activity" when launching Trackable Labels.

Cause

You are attempting to sign into Trackable Labels using the user profile icon in the top right corner of the toolbar.
User-added image

Resolution

Solution 1

Tap Trackable Labels on the Home screen to begin the sign in process.

Solution 2

If you still see the message "Error: Starting Activity", reboot your device:

Unplug the power cable. The screen should turn off after 10 seconds.
Wait 2 minutes.
Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
Quickly tap and release the power button to turn the meter back on.

If you need further assistance, please use the Contact Us options below.

UPDATED: January 11, 2022

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