"Failure to print via CSD Print Service" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

When running the Trackable Labels or Create Shipping Labels application, the message "Failure to print via CSD Print Service" appears.

Cause

  • Make sure you connect the label printer to the device.
  • The device has become disconnected from the tablet.

Resolution

Solution 1: Verify the label printer connections

  1. Make sure you connect the power cable to the label printer and the printer is powered on.  A green light on the printer indicates the power is on. 
  2. Make sure you connect the USB cable on the back of the printer to the back of the device. 

Solution 2: Reboot the device

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait two minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the meter back on.

Solution 3: Reboot the printer

  1. Unplug the power cable.
  2. Wait one minute.
  3. Plug the power cable back in.

Solution 4: Check for Error BA00

  1. Return to the Home screen of the device.
  2. Open the Envelope Printing App.
  3. If the Envelope Printing or Create Shipping Labels App has a BA00 error, first resolve BA00.
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UPDATED: February 22, 2021